MS Dynamics CRM Product Design/BA

RiseIT Solutions is a company focused on providing innovative technology solutions, and they are seeking a Product Manager/Business Analyst to join their product team. The role involves understanding business needs, managing deliverables, and collaborating with internal and external stakeholders to support Mobility Business Solutions CRM products.

Responsibilities:

• Work with the business to develop regional and functional business requirements and represent as global requirements
• Collaborate with internal specialists to research business & tech trends appropriate to business & IT solution definition
• Work with the development team to ensure business requirements are communicated clearly and understood
• Participate in the development and review of functional requirements documentation
• Present and review business analysis and reengineering results of tasks to mid-level IT and business partner management
• Work with business partners to identify project business value and associated metrics
• Drive and challenge business owners on their assumptions of how they will successfully execute their plans
• Work with the business to ensure testing plans are robust and facilitate testing with internal and external interface teams
• Participate in the planning, creation, and execution of business partner testing and acceptance testing
• Perform analysis on production issues as appropriate
• Interface with affected application teams to coordinate testing, when necessary
• Managing issues and risk including the development of contingency plans
• Establishing a strong working relationship with project stakeholders such that plans, and requirements are fully understood, and issues are resolved effectively and efficiently
• Communicating project status information, issues, and risks to stakeholders as appropriate
• Following appropriate change control and configuration management
• Delivering on time, on budget, and top quality

Requirements:

• BS / BA in MIS, Computer Science, Business, Mathematics
• Ability to deliver project commitments
• Must be team-oriented and have excellent oral and written communication skills
• Strong analytic and problem-solving skills
• Good organizational and time-management skills
• Experience in all phases of the development lifecycle
• Applying agile practices to solution delivery
• Requirements gathering, Use Case, and Test case development
• Global business acumen
• System Integrator / COTS Implementation
• Emerging technologies, cloud architectures, security, and/or any other service-oriented architecture
• Replacing legacy systems and driving business change with new technology
• Experience with continuous improvement by investigating alternatives and technologies
• Knowledge of MS Dynamics CRM 365, Azure, and related technologies (e.g., Adv. Marketing, Case Management, JIRA, Social media integrations with MS dynamics 365)