
Required Skills & Qualifications:
Strong hands-on experience with Amazon Connect and ACGR (Amazon Connect Global Resiliency) architecture.
Deep expertise in AWS services including EC2, S3, Lambda, Route 53, IAM, CloudWatch, and VPC.
Proven experience designing multi-region, highly available architectures in AWS.
Expertise in Infrastructure as Code (IaC) tools (Terraform, AWS CloudFormation, CDK).
Strong understanding of AWS networking, DNS routing policies, and failover mechanisms.
Experience with large-scale contact center migrations and telephony integrations.
Solid knowledge of cloud security best practices and compliance frameworks in financial services.
Experience with monitoring, logging, and incident response in distributed systems.
Preferred Qualifications:
AWS Certified Solutions Architect (Professional or Associate).
Experience in banking or financial services domain.
Familiarity with DevOps practices, CI/CD pipelines, and automation.
Knowledge of voice/telephony technologies (SIP, IVR, CTI integrations).