About this role
At Residences at Vantage Point, caring for people is our passion. We believe in serving the needs and wants of older adults – caring for them just as we’d care for a member of our own family.
We offer our employees a competitive hourly rate or base salary, with an excellent benefits package after 60 days of employment. This includes:
Medical, dental and vision insurance coverage
403(b) retirement plan with a company match
Company-paid benefits, including short-term and long-term disability and basic life insurance
Paid holidays and vacation program
If this sounds like the type of place you’d like to work, we’d like to hear from you. For career information call 410-964-5454. To submit your resume, please email vphr@vantagepointresidences.org. Your career awaits at Residences at Vantage Point.
GENERAL SUMMARY:
The Concierge is responsible for answering and transferring all incoming calls in a courteous and professional manner, giving information, direction and other appropriate assistance to residents, staff, guests and vendors and performing a variety of other clerical duties as assigned. All job duties are to be performed in accordance with established standards as described in the Quality Assurance Manual for the department.
PRINCIPAL DUTIES
Primary Job Duties:
-Opens and closes the reception desk and properly secures all files, keys and equipment in the office area.
-Answer and transfer all incoming calls, greeting, providing information, directions and other appropriate assistance to residents, staff, guests, and vendors.
-Accepts and records, as directed, payments, guest room reservations, appointments, cancellations, staff and resident directories, work orders through PM Works and maintains lists (ex: RSCN).
-Routes incoming and outgoing mail to appropriate parties; sorts and distributes USPS and courier mail and parcels in a timely manner.
-Communicates to the appropriate parties, promptly and clearly, all messages and material directed to them through the business office.
-Responsible for contacting the appropriate vendor for routine and emergency maintenance of all front desk equipment, including fax/copier, postage machine, computers and software needed for the successful operation of the front desk.
Vantage Point Hospitality Promises
- We greet residents, employees and guests warmly, by name and with a smile.
- We treat everyone with courteous respect.
- We strive to anticipate resident, employee and guest needs and act accordingly.
- We listen and respond enthusiastically in a timely manner.
- We hold ourselves and one another accountable.
- We embrace and value our differences.
- We make residents, employees and guests feel important.
- We ask “Is there anything else I can do for you?”
- We maintain high levels of professionalism, both in conduct and appearance, at all times.
- We pay attention to details.
QUALIFICATIONS:
High school graduate preferred.
Typing, computer skills, and experience with common office equipment very desirable.
Ability to communicate effectively in English, using proper grammar in a pleasant manner.
Ability to perform simple arithmetic.
Ability to handle a multitude of routine tasks, following specific instructions carefully and general instructions completely.
PHYSICAL REQUIREMENTS/WORKING CONDITIONS:
Physical effort is minimal. Seventy-five percent (75%) of the work day is spent sitting, standing intermittently, and bending. Must be able to lift and carry up to twenty (20) pounds. Requires manual coordination to operate switchboard, computer, and other business equipment. Requires continuous mental and visual attention to diversified operations. Must be able to function efficiently despite distractions and interruptions. Communicates orally and/or in writing with residents, coworkers, families, and public. May be exposed to communicable diseases, and blood and body fluids that may contain HIV and/or HBV. May be exposed to cleaning chemicals and offensive odors.
Start Salary: $18/hr