POSITION SUMMARY

The Employee in this position is responsible for providing superior service to both internal and external guests. The Count Room Clerk is also responsible for accurate collection and counting of funds while maintaining complete confidentiality and professionalism. 

JOB DUTIES AND RESPONSIBILITIES

The following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions. 

• Provides superior guest service, positively affects interactions with guests and Employees, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow Employees.

• Responsible for accurate and timely collection, counting, and recording of funds.

• Maintains constant awareness of activities of all areas assigned in order to observe and act appropriately in the event of any suspicious or irregular activity.

• Completes all company-required training within designated time frames. 

• Be a customer experience owner, act in ways that will surprise and delight our guests.  Leave guests with positive feelings about our property and establish/maintain relationships with them.  Approach each situation with a “yes we can” attitude, every guest every time.

• Comply with our drug & alcohol-free workplace. Subject to post offer, for cause and post-accident drug tests.

• Must be able to obtain a Missouri Gaming License.

• Other duties as assigned.

 

WORKING CONDITIONS/ESSENTIAL FUNCTIONS

• Must possess ability to use all equipment associated with the position, including, but not limited to, computer keyboard, currency counters, jet sorter, 10-key calculator, and telephone.

• Must possess ability to communicate effectively with guests and all levels of Employees.

• Ability to stand for long periods of time (6-10 hours) with intermittent breaks on a daily basis. 

• Ability to complete repetitive arm and shoulder movements with lifting.

• Ability to pull/push large carts with assistance weighing up to 800 lbs. 

• Ability to work in a secured, small, enclosed space with varied temperatures and noise levels. 

• Ability to work in a brightly lit, smoked filled casino environment with noise levels.

• Ability to be at work on time as scheduled on a regular basis which may include nights, weekends, and holidays

Job Qualifications

• A high school diploma or GED equivalent preferred

• Must be able to obtain a Missouri Gaming License

• Subject to random drug tests throughout the year