Advanced Field Service Engineer - Avionics
United States of America
Full Time
6 hours ago
$82,000 - $110,000 USD
No H1B
Key skills
Avionics SystemsMechanical Systems TroubleshootingFlight Management Systems (FMS)Autopilot SystemsEGPWSTCASRadar SystemsRadio SystemsSATCOM SystemsAircraft Connectivity SystemsIntegrated Avionics PlatformsCustomer-Facing Technical SupportFAA Airframe & Powerplant (A&P) LicenseSalesforce (SFDC)Lean Six SigmaContinuous Improvement MethodologiesStakeholder ManagementSalesforceCommunication
About this role
Honeywell Aerospace Technologies is a leading provider of aerospace products and services. The Advanced Field Service Engineer will support Business General Aviation and Airline customers by delivering high-impact avionics support, both remotely and on-site, ensuring aircraft operational safety and efficiency.
Responsibilities:
- Serve as the primary technical point of contact for assigned BGA and/or Airline customers
- Troubleshoot and resolve complex avionics and mechanical issues across Honeywell systems
- Provide remote support (phone/email) and on-site consultation service as needed
- Support AOG events and critical operational disruptions with urgency and precision
- Diagnose issues related to systems such as: Flight Management Systems (FMS), Autopilot & Displays, EGPWS, TCAS, Radar, Radios, SATCOM (L-Band, KA-Band) and connectivity systems, Integrated avionics platforms (Primus EPIC, Primus APEX)
- Lead issue resolution from identification through closure, including documentation in SFDCE
- Escalate and coordinate complex technical issues across engineering and support teams
- Build strong, long-term customer relationships through regular engagement and on-site visits
- Contribute to knowledge sharing, continuous improvement, and best practices across the global support network
- Participate in customer reviews, technical forums, and cross-functional project teams
- Travel to customer sites up to 25%
Requirements:
- 7 or more years of hands-on experience troubleshooting avionics and/or mechanical systems on business, commercial, or military aircraft
- 5 or more years of customer-facing experience in technical support or field service
- High School Diploma or equivalent
- Bachelor's degree in Engineering or related technical field
- Experience supporting Business Aviation and/or Airline operations
- FAA Airframe & Powerplant (A&P) license (or equivalent)
- Knowledge of aircraft maintenance and flight operations
- Experience with SATCOM and aircraft connectivity systems
- Familiarity with tools such as Salesforce (SFDC), Teamcenter, NICE InContact
- Background in Lean Six Sigma or continuous improvement methodologies
- Strong expertise across avionics systems, installation, maintenance, and troubleshooting
- Ability to operate independently in high-pressure, time-critical environments
- Excellent communication and stakeholder management skills
- Proven ability to manage multiple priorities and drive issues to resolution