Principal Customer Success Manager, MedTech

PTC is a leading company transforming the physical and digital worlds through its innovative software solutions. They are seeking a Principal Customer Success Manager in the MedTech domain to manage high visibility accounts, establish partnerships, and ensure customer success through effective adoption of PTC's solutions.

Responsibilities:

• You will be working with high visibility accounts in the Life Sciences industry
• Advance PTC’s relationship with Direct Strategic/Enterprise and Commercial customers
• Establish and maintain the partnership operating framework, ensuring stakeholder engagement to drive effective adoption, expansion and renewal
• Function as a trusted advisor for the client’s executive, program and technical teams, collaborating tightly with PTC stakeholders
• Act as the voice of the customer within PTC, providing critical feedback to enhance the overall experience, product quality, and identify market growth opportunities
• Contribute as an integral member of the account team(s); properly identifying and reacting to new threats/opportunities, maintaining proactive engagement, and providing account management support
• Effectively manage critical adoption programs for key accounts as designated by the Customer Success and Sales Regional Directors
• Ensure a rapid and successful adoption of any acquired solutions and ensure that customers realize value from these solutions

Requirements:

• 8+ years of Customer Success, Project Management, Program Management or relevant industry experience
• Bachelor's Degree or equivalent experience
• Ability to travel ~25% of time
• Experience working with accounts in the Life Sciences industry
• Domain experience with CAD, PLM or ALM software plus the ability to understand how these solutions are implemented
• Well-developed oral and written communication skills with a proven ability to listen and tailor messages for multiple audiences from executive decision-makers to staff at all levels
• Broad understanding of business functions and priorities, with the ability to translate technical and operational issues into business terms and value propositions, ensuring executive support for long-term improvements
• Basic practical understanding of project management and ability to multi-task while coordinating activities from multiple functions in a matrix environment