Business Analyst

AAA Auto Club Enterprises is the largest club within the national AAA federation, with nearly 17,000 employees serving over 18 million members. The Business Analyst (BA) role supports the Claims Process and Strategy department, working as a liaison to gather and communicate requirements to improve business processes and systems.

Responsibilities:

• Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs. Possesses expertise in the business unit(s) they support and business management, as well as an understanding of the IT organization's systems and capabilities. Assists in the business process redesign (including process flows, use cases, and user interfaces) and documentation as needed for new technology. Translates high level business requirements into functional specifications for the IT organization and manages changes to such specifications in alignment with the approved project scope and ACE’s Member Relationship Management (MRM) strategy
• Analyzes business partner's operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions
• Develops and organizes Test Plans and traceable Test Cases based on business requirements. Administrates User testing and supports related Test Phase tasks including Regression testing
• Ensures the project methodology and I.S. project processes are appropriately administered, documented, and managed in a timely manner
• Performs gap-fit analysis, supports and documents the evaluation of vendor package software as potential solutions to meet business requirements. May make recommendations for buy vs. build decision
• Performs and completes assigned project tasks to committed effort and dates. Provides management support of overall project schedule by facilitating work assigned to the extended project team members (as appropriate), including functional and legal reviews, analysis, and approvals required from the business staff
• Organizes and conduct meetings, briefings and demonstrations. Writes and distributes minutes of project meetings, tracking action plan commitments
• Configures package or custom applications by modifying table-driven application setups which control system functionality through parameters. Communicates with business regarding the use and set up of these parameters. May also be required to understand scripting code (XML) and explain it to the business users
• Negotiates agreements and commitments by facilitating communication between business unit(s) and IT from initial requirements to final implementation
• The Business Analyst devises and designs computer system solutions to address complex business problems. Works with both technical and business staff to implement solutions in a cost and time effective fashion. Work is creative and not routine. Receives only general supervision; discusses or seeks approval on complex matters

Requirements:

• Bachelors Computer and Information Science
• 1-3 years Business Systems analysis Required
• Proven interpersonal skills working in a team environment, creating a motivation for high achievement
• Demonstrated ability to conceptualize and communicate business imperatives to the project team and technical solutions to the business partners
• Must understand technical problems and solutions in relation to the current, as well as the future business environment. Must be able to recommend plans to integrate new and existing processes
• Good verbal and written communication skills
• Ability to express complex technical concepts in terms non-technical people can understand