Senior DevOps Engineer

ISHIR is a digital innovation and enterprise AI services provider. They are looking for a Senior DevOps Engineer to operate and improve platform tools, manage Kubernetes operations, and support CI/CD pipelines, ensuring reliable deployments and efficient platform operations.

Responsibilities:

• Operate and improve platform tools so product teams can ship reliably triaging tickets, fix build issues, and handling routine service requests (access, secrets, environment setup)
• Maintain and extend self-service workflows (templates, golden paths) by updating docs, examples, and guardrails under guidance from senior engineers
• Perform day-to-day Kubernetes operations: deploy/update Helm charts, manage namespaces, diagnose rollout issues, and follow runbooks for incident response
• Support CI/CD pipelines (e.g., GitLab CI): keep pipelines green, add/adjust jobs, implement basic quality gates, and help teams adopt safer deploy strategies (blue/green, canary)
• Monitor and operate the observability stack using Prometheus, Alert manager, and Thanos; maintain alert rules, dashboards, and SLO/SLA indicators; help reduce alert noise and improve signal quality
• Assist with service instrumentation across the core observability pillars—tracing, logging, and metrics—with hands-on OpenTelemetry usage (collectors/SDKs) and related telemetry tooling
• Contribute to and improve documentation: runbooks, FAQs, onboarding guides, and standard operating procedures
• Participate in an on-call rotation as needed with a well-defined escalation path; assist during incidents, post small fixes, and capture learnings in docs
• Help with cost- and performance-minded housekeeping: right-size workloads, prune unused resources, and automate routine tasks where appropriate

Requirements:

• 8+ years in a platform/SRE/DevOps or infrastructure role, with a strong bias toward automation and support
• Experience operating Kubernetes (or similar) and core ecosystem tools (Helm, Docker, Ingress NGINX, Argo Rollouts basics)
• Hands-on CI/CD experience (preferably GitLab CI): writing/modifying jobs, artifacts, environments, and basic deployment strategies
• Scripting ability in Bash or Python (Go a plus) to automate repetitive tasks and improve runbooks
• Familiarity with AWS fundamentals (e.g., IAM, EC2/EKS, S3, CloudWatch/CloudTrail, Parameter Store/Secrets Manager)
• Practical understanding of monitoring/observability (dashboards, logs, alerts) and how to use them for triage and remediation, including Prometheus/Alertmanager/Thanos and OpenTelemetry basics
• Comfortable working from tickets (Jira/ServiceNow), following change-management practices, and communicating clearly with stakeholders
• Terraform experience for infrastructure as code (managing AWS, Kubernetes add-ons, and platform components)
• API integration experience (Java, Python, or Go) to build small internal tools or glue code
• Deeper Linux fundamentals and container runtime basics for effective debugging and performance tuning
• Exposure to insurance/financial services environments, including awareness of compliance and operational controls