Senior Project Manager

Second Front Systems (2F) is seeking an ambitious and visionary Senior Project Manager to join our mission-driven team. The role involves managing customer delivery projects, collaborating cross-functionally, and ensuring successful outcomes for customer engagements.

Responsibilities:

• Project manage customer delivery projects from PreSales milestones through technical onboarding—facilitating engagement with Engineering while ensuring knowledge transfer and strong customer relationships
• Collaborate cross-functionally across Sales, Product, Security, Engineering, and Customer Success to drive progress and successful outcomes on customer engagements
• Build and maintain clear project plans, timelines, and dependencies
• Identify and escalate risks, blockers, and resourcing needs early
• Provide accurate, timely delivery status to customers, cross-functional stakeholders and the Director of Project Delivery
• Maintain delivery tracking and documentation in project management tools such as jira
• Drive project planning and retrospectives and contribute to continuous improvement

Requirements:

• U.S. citizenship due to government contract requirements
• Proven experience in technical onboarding and communicating with highly technical stakeholders
• Strong project management skills with sharp attention to detail
• Comfortable working cross-functionally across groups such as Sales, Product, Security, Engineering, and Customer Success
• Analytical problem-solver with excellent communication and interpersonal skills
• Proficient in process optimization and tools like salesforce, confluence and jira
• Familiarity with cybersecurity concepts and best practices
• Adaptable and organized in a fast-paced, dynamic environment
• 5 years of experience in a customer-facing onboarding, implementation, or solutions role within a SaaS or cybersecurity-focused organization
• Strong presentation skills and ability to tailor messaging for both technical and non-technical audiences
• Ability to drive accountability without direct authority
• Jira and confluence experience