Product Manager/Owner AI

Sedgwick Claims Management Services Inc. is a leading organization dedicated to providing meaningful support to people facing unexpected challenges. They are seeking a Product Manager/Owner AI who will have end-to-end ownership of AI initiatives, collaborating with stakeholders to define improvements in claims operations and ensuring that AI solutions are practical and measurable.

Responsibilities:

• The Product Manager/Owner works directly with claims leadership, operational managers, and Business Transformation Leads to understand workflow bottlenecks, leakage drivers, customer friction points, regulatory risks, and client performance commitments
• They translate these insights into clearly defined AI use cases with measurable operational objectives such as reduced claim cycle time, improved reserving accuracy, enhanced fraud detection rates, or improved document processing speed
• They decompose initiatives into epics and features that reflect real-world operational workflows, ensuring requirements account for system integrations, adjuster behavior, client reporting requirements, and compliance obligations
• They collaborate with AI engineers and data scientists to validate feasibility, data availability, model explainability considerations, and downstream operational impact
• They own and continuously refine the product backlog, ensuring it remains prioritized according to business value and aligned with enterprise AI portfolio constraints
• They prepare stories with detailed acceptance criteria that reflect actual claims scenarios and operational realities, not abstract technical requirements
• During sprint execution, they remain closely engaged with the delivery team, clarifying nuances of claims processes, regulatory rules, and client-specific variations
• They validate that developed models, automation features, or decision-support tools function appropriately within the claims workflow and align with user expectations
• They communicate progress, risks, and trade-offs to LOB stakeholders transparently, ensuring expectations are managed around sequencing and delivery timelines
• Following deployment, they monitor adoption, operational metrics, and user feedback, adjusting backlog priorities based on real-world performance and measurable impact
• This role requires balancing operational urgency with disciplined backlog governance, particularly in environments where client escalations or regulatory deadlines may introduce pressure for rapid change

Requirements:

• 6–10 years of experience in Product Management or Business-Technology roles within insurance, claims, or managed services
• Strong understanding of claims operations, adjuster workflows, or insurance servicing models
• Experience working in Agile delivery environments
• Ability to translate operational pain points into structured technical requirements
• Strong stakeholder communication skills across business and technical audiences