Customer Service Specialist

RemX | The Workforce Experts is seeking customer-focused representatives to support financial and payment clients as Remote Customer Service Specialists. The role involves resolving technical and account issues while delivering exceptional service through various communication channels.

Responsibilities:

• Receive inbound and perform outbound calls depending on the department
• Read, interpret, and apply step-by-step instructions in real time during live calls
• Repeat process reliably across high volume interaction without cutting corners
• Follow structured workflows exactly as written, does not deviate from processes
• Provide customer support via phone, email, and ticketing systems
• Troubleshoot billing, reporting, and product issues
• Assist with account updates, payments, and system navigation
• Document interactions accurately and follow procedures
• Deliver solution‑focused service to support retention
• Partner with internal teams to resolve escalated issues

Requirements:

• MUST HAVE YOUR OWN EQUIPMENT
• Customer service or Call center experience
• Background in financial services, banking support, healthcare insurance processing, compliance-heavy call centers, QA/auditing, data entry highly preferred
• High attention to detail in data handling; prioritizes data input and accuracy
• Strong problem‑solving skills
• High speed internet with a quiet work station
• Excellent communication
• Tech‑savvy and quick to learn systems
• Accurate in fast‑paced environments
• Detail‑oriented and organized
• Windows 11 (fully updated)
• Intel i5 (6th gen+, 4 cores, 2.4 GHz+)
• 8GB RAM min (16GB preferred)
• SSD storage (recommended)
• Dual monitors (required)
• HD webcam (enabled for training)
• Hardwired Ethernet (no Wi-Fi)
• 50 Mbps down / 10 Mbps up min
• Stable, low-latency connection