RemX | The Workforce Experts is seeking customer-focused representatives to support financial and payment clients as Remote Customer Service Specialists. The role involves resolving technical and account issues while delivering exceptional service through various communication channels.
Responsibilities:
- Receive inbound and perform outbound calls depending on the department
- Read, interpret, and apply step-by-step instructions in real time during live calls
- Repeat process reliably across high volume interaction without cutting corners
- Follow structured workflows exactly as written, does not deviate from processes
- Provide customer support via phone, email, and ticketing systems
- Troubleshoot billing, reporting, and product issues
- Assist with account updates, payments, and system navigation
- Document interactions accurately and follow procedures
- Deliver solution‑focused service to support retention
- Partner with internal teams to resolve escalated issues
Requirements:
- MUST HAVE YOUR OWN EQUIPMENT
- Customer service or Call center experience
- Background in financial services, banking support, healthcare insurance processing, compliance-heavy call centers, QA/auditing, data entry highly preferred
- High attention to detail in data handling; prioritizes data input and accuracy
- Strong problem‑solving skills
- High speed internet with a quiet work station
- Excellent communication
- Tech‑savvy and quick to learn systems
- Accurate in fast‑paced environments
- Detail‑oriented and organized
- Windows 11 (fully updated)
- Intel i5 (6th gen+, 4 cores, 2.4 GHz+)
- 8GB RAM min (16GB preferred)
- SSD storage (recommended)
- Dual monitors (required)
- HD webcam (enabled for training)
- Hardwired Ethernet (no Wi-Fi)
- 50 Mbps down / 10 Mbps up min
- Stable, low-latency connection