Senior Product Designer, AI Builders

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. As a Product Designer on AI Builders, you’ll design the tools that empower users to build, evaluate, and deploy AI agents, ensuring a seamless experience for both technical and non-technical users.

Responsibilities:

• You’ll turn the complexity of AI and business logic into builder experiences that feel intuitive and self-serve, for both technical users (developers) and non-technical ones (business operators)
• You’ll pair vibe coding/design with your engineer and designer partners to spin off builder concepts and iterate them into polished, production-ready experiences
• You’ll partner with PMs and tech leads to define problem spaces, north‑star experiences, and iterative milestones
• You’ll run discovery and evaluative research with our users – interviews, workflow walkthroughs, usability tests, and competitive analysis, to understand how they work today and where AI can meaningfully help
• You’ll collaborate closely with PMs, MLEs, FDE/FDPMs, Customer Success, and Marketing teams across the organization
• You’ll advocate for craft – raise the quality bar and help the team develop a shared eye for what great looks like
• You’ll have good judgment of when to ship: perfect is the enemy of good

Requirements:

• Education in Design, HCI, Interaction, or 5+ years equivalent industry experience
• Experience in designing AI-driven workflows, no-code/low-code/agentic builders, or complex B2B enterprise applications
• AI-native working style: comfortable using Claude Code, Cursor, MCP, or similar tools to move faster, prototype deeper, and push beyond what traditional design tooling (Figma) allows
• Portfolio showcasing simple and elegant design solutions to complex problems, with a focus on end‑to‑end flows rather than isolated screens
• Strong product thinking + a blend of UX disciplines (interaction design, prototyping, visual design, and user research)
• Curious, adaptable, and a quick learner who thrives in a collaborative, team-oriented environment