Senior Network Engineer IS, Voice Automation and Provisioning, Virtual

Covenant Health is committed to providing patient-focused care, and they are seeking a Senior Network Engineer to lead Cisco voice migration and deployment projects. This role involves designing, provisioning, and implementing enterprise Cisco VoIP telecommunications systems within a large healthcare environment, ensuring smooth migrations and deployments across the organization.

Responsibilities:

• Lead large-scale Cisco phone provisioning projects, including bulk deployments and configuration (BAT)
• Design and implement site-specific telecom solutions, ensuring seamless integration with enterprise standards
• Configure and optimize Cisco Call Handlers and voicemail systems for new and migrated environments
• Execute end-to-end migration plans, including cutover strategies, validation, and post-deployment support
• Develop and maintain telecom standards, procedures, and performance requirements for enterprise environments
• Ensure compliance with regulatory and security requirements during migrations and deployments
• Perform advanced troubleshooting for voice infrastructure issues during and after migrations
• Collaborate with cross-functional teams to resolve complex technical challenges quickly
• Create detailed documentation for provisioning, migration workflows, and configuration standards
• Identify opportunities for automation and process optimization in deployment activities
• Partner with business leaders and stakeholders to align migration strategies with organizational goals
• Provide exceptional customer service and maintain a professional, collaborative approach
• Spearhead monitoring, diagnosing, and optimizing network systems
• Prepare detailed management documentation outlining root causes, performance issues, and resolution strategies
• Ensure adherence to change management policies for thorough documentation and compliance
• Maintain alignment with organizational requirements for incident management, including SLA and SLT compliance

Requirements:

• Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and experience
• 5 or more years of related experience
• Experienced in automation, specifically related to deployment, recovery, or other manual processes
• Experienced with n-tier solutions
• Experienced with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually)
• Experienced with influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations
• Experienced leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements
• Experienced with leveraging data and metrics to drive behavior, process, and priority decisions
• Experienced with using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Experienced in problem solving using systematic procedures and investigating problems utilizing root cause analysis
• 6 or more years preferred
• Experience in a Healthcare environment
• Cisco certifications such as CCNP Collaboration or equivalent
• 5+ years of experience supporting enterprise Cisco voice platforms
• Demonstrated experience leading and supporting large-scale migrations and deployments of Cisco VoIP solutions (10k+Endpoints)
• Hands-on expertise with Cisco collaboration platforms, including CUCM, Unity Connection, CUBE, and Emergency Responder
• Experience with Oracle SBCs, Microsoft Teams Direct Routing, Avaya, and Genesys
• Solid understanding of Cisco call handlers, voicemail configuration, and dial plan design
• Strong working knowledge of bulk provisioning tools, RTMT, and troubleshooting critical CUCM services
• Experience with automation tools and scripting for Cisco Unified Communications Manager (UCM)
• Proven developer/programmer background, with hands-on experience writing and maintaining code to automate processes and solve technical challenges
• Proven experience collaborating with diverse, multicultural teams across multiple geographic locations
• Exceptional verbal and written communication skills, with the ability to create clear and accurate documentation
• Proven ability to manage multiple priorities and adapt quickly in a fast-paced, dynamic environment
• Strong analytical, problem-solving, and critical thinking skills, with a proactive approach to resolving complex issues