Lead Technical Product Manager - Digital Experience

Group 1001 is a consumer-centric, technology-driven family of insurance companies focused on delivering outstanding value and operational performance. The Lead Technical Product Manager will manage platform capabilities, APIs, integrations, and portal experiences to enhance business outcomes and drive measurable success metrics.

Responsibilities:

• Design and own our API strategy—REST, webhooks, event-driven architectures
• Build platform capabilities that enable 25-30% Zero Touch processing rates
• Create reusable capabilities used by 2+ features each, reducing development time
• Architect integrations that support distribution partners and carrier workflows
• Own the agent/advisor/client portal product strategy and roadmap
• Drive portal adoption from current state to 70% adoption target
• Achieve >80% agent CSAT through UX improvements and self-service capabilities
• Reduce support volume by 25% through portal-based self-service features
• Define success metrics for every feature before development begins
• Establish baselines, track leading indicators weekly, review outcomes monthly
• Drive carrier-validated operational savings through intelligent automation
• Document data-driven decisions with measurable impact
• Identify opportunities for AI/ML to improve processing automation
• Partner with engineering to implement intelligent document processing, rules optimization, and predictive workflows
• Use AI-assisted tools to reduce PRD-to-launch cycle time by 25%
• Build features that compound—every release makes the next one easier
• Fluent in technical discussions about system design, data models, and API contracts
• Can review PRs, understand technical debt trade-offs, and contribute to architecture decisions
• Experience with event streaming, message queues, and asynchronous processing
• Understanding of security, compliance, and data privacy requirements
• Exceptional at breaking down complex problems into shippable increments
• Write technical specs that engineers love and business stakeholders understand
• Experience with modern product tools (analytics, A/B testing, feature flags)
• Strong analytical skills with ability to synthesize data into actionable insights
• Influence without authority across engineering, design, and business teams
• Communicate complex technical concepts simply to any audience
• Comfortable presenting to engineers, executives, and customers
• Extreme ownership — you own outcomes, not just outputs

Requirements:

• 5+ years of product management with at least 3 years on technical/platform products
• Understanding of APIs, microservices, event-driven architectures
• Experience with modern tech stacks and cloud platforms (AWS/GCP/Azure)
• Experience working with data science teams or implementing AI-powered features
• You measure success by business outcomes, not feature velocity
• Experience defining and tracking OKRs with explicit, measurable key results
• You've driven measurable cost savings, efficiency gains, or revenue impact
• Comfortable presenting outcome dashboards to executives and stakeholders
• You establish baselines before measuring improvement
• Experience building metrics frameworks—leading vs. lagging indicators
• Fluent in analytics tools and comfortable writing SQL or working with data teams
• You've made product decisions based on data and documented the impact
• Experience owning B2B portal products—agent portals, partner portals, or customer portals
• Track record of driving adoption and improving user satisfaction scores
• Understanding of self-service design patterns that reduce support burden
• Experience with e-commerce, workflow, or transactional portal experiences
• Fluent in technical discussions about system design, data models, and API contracts
• Can review PRs, understand technical debt trade-offs, and contribute to architecture decisions
• Experience with event streaming, message queues, and asynchronous processing
• Understanding of security, compliance, and data privacy requirements
• Exceptional at breaking down complex problems into shippable increments
• Write technical specs that engineers love and business stakeholders understand
• Experience with modern product tools (analytics, A/B testing, feature flags)
• Strong analytical skills with ability to synthesize data into actionable insights
• Influence without authority across engineering, design, and business teams
• Communicate complex technical concepts simply to any audience
• Comfortable presenting to engineers, executives, and customers
• Extreme ownership — you own outcomes, not just outputs
• Familiarity with LLMs, intelligent document processing, or predictive analytics
• Experience in fintech, insurtech, or regulated industries
• Previous engineering or technical background
• Experience with AI/ML product features or intelligent automation
• Track record of building and scaling platform teams
• Familiarity with annuity, life insurance, or financial services operations