Project Manager, Client Services

Sermo is a global social platform for physicians that fosters impactful peer-to-peer collaboration and discussions through meaningful insights, data, and trends. As a Project Manager in our Qualitative space, you will play an instrumental role in connecting our clients with thought leaders in the healthcare & life sciences sector, managing multiple projects and ensuring successful outcomes for qualitative research.

Responsibilities:

• Own successful project outcomes by working directly with clients to achieve their qualitative research outcomes
• Oversee Project Leaders and Associates in line with established KPIs
• Manage performance conversations and ongoing training of a team
• Manage client project escalations and overall project communication
• Ensure performance is aligned to internal and external project and people management SOP expectations
• Participate in and lead training and onboarding of new team members
• Support training and coaching of recruitment approaches with more junior managers and associates
• Liaise with Quality Assurance, Compliance and Operations to communicate, train and oversee Adverse Event Reporting activities depending on client requirements

Requirements:

• 1-3 years of experience in Qualitative market research or related field
• Proven ability to manage multiple projects simultaneously and meet deadlines
• Strong organizational and communication skills with attention to detail
• Proficiency in project management tools and Microsoft Office Suite
• Bachelor's degree in Business, Marketing, Research, or related field
• Ability to work cross functionally with other Sermo teams to achieve our clients research goals
• Experience in healthcare, pharma or medicine is strongly preferred
• Experience in a client or customer facing role is strongly preferred
• Experience in Market Research is strongly preferred