Call Center Customer Service Representative

Swoon is seeking a Call Center Customer Service Representative for a short-term contract role. The primary responsibility includes contacting Walgreens stores regarding urgent recalls and ensuring proper disposal of items from shelves.

Responsibilities:

• Track all Pull & Quarantines and recall actions from start to finish, ensuring tasks are completed on time, and actively follow up on recalls until substantiation is confirmed
• Coordinate and share Pull & Quarantines/Recall communications with internal teams and field operations, ensuring information is clear and timely
• Act as a point of contact between Compliance and other teams (Operations, Merchandising, Supply Chain, Quality, Technical) during Pull & Quarantines/Recall events
• Assist with creating and updating compliance communications, SOPs, and Job Aids
• Help maintain tools and systems that support compliance tracking and reporting
• Support team projects and initiatives across the entire Retail Compliance team
• Assist with other areas of retail compliance, such as alcohol, food safety, tobacco, lottery, and other regulated categories
• Follow up on actions to help ensure they are completed and properly documented
• Keep organized records to support audits, reviews, and reporting

Requirements:

• Computer skills
• Phone skills
• Intermediate Excel skills (managing and reviewing large sets of data, v-lookups, pivot tables, checking for duplicates, etc.)
• Strong communication skills
• Strong organization skills
• Ability to work independently
• Flexibility on time