Product Manager, Platform & Infrastructure

Blueberry Pediatrics is dedicated to transforming pediatric urgent care through innovative solutions. The Product Manager for Platform & Infrastructure will lead the development of systems that enhance partner onboarding, family engagement, and internal tooling, leveraging AI to optimize processes and drive business growth.

Responsibilities:

• Build self-serve onboarding and configuration tooling so Medicaid plans and employers can launch without dedicated engineering sprints
• Translate partner-specific requirements (eligibility logic, benefit structures, branding) into scalable, ops-managed platform features
• Collaborate closely with BD and account management to feed partner feedback directly into the roadmap
• Own the product levers that turn enrolled members into active Blueberry families — registration, onboarding, and ongoing re-engagement
• Build lifecycle touchpoints (notifications, reminders, re-engagement flows) that keep Blueberry relevant when care needs arise
• Track activation rate, visit frequency, and churn signals; use them to directly inform prioritization
• Build dashboards and reporting pipelines that let customer success, clinical ops, and leadership self-serve their analytics needs
• Triage and resolve internal tooling requests and bugs quickly — be a responsive partner who keeps the business moving
• Spot recurring internal pain points and proactively build systems that eliminate them
• Build AI agents and workflow automations that remove manual work from onboarding, reporting, partner config, and monitoring
• Write and ship code directly: create PRs, push to staging, and collaborate at the code level
• Prototype faster using AI-assisted development
• Model AI-first working norms for the whole team

Requirements:

• 2–5 years of PM experience, with meaningful time on platform, infrastructure, or B2B products
• You write and ship code — PRs, scripts, and tooling are a normal part of your workflow
• You have built AI agents, LLM-powered automations, or workflow tools that created real leverage
• You think in systems and design for self-service, not one-off fixes
• You own outcomes: activation rates, NRR, and partner success metrics are yours to move
• You communicate clearly across engineering, clinical ops, and executive audiences
• Bonus if you bring: healthcare / health plan experience