Merchant Experience New Verticals - Technical Specialist

About the Team

The Merchant Experience Operations (MXO) team supports the creation, maintenance, and optimization of merchant catalogs across DoorDash’s New Verticals lines of business, including DashMart, Convenience, Grocery, Retail, and Alcohol. The team plays a critical role in ensuring that product data, images, and pricing are accurate, timely, and reflective of merchant needs.

MXO teams work closely with Product, Strategy & Operations, and Catalog stakeholders to ensure workflows are efficient, scalable, and aligned with DoorDash’s operational excellence standards. Our Supervisors are critical people leaders who bridge strategy and execution — maintaining team performance while supporting continuous improvement and innovation.

About the Role

As a Technical Specialist on the MXO New Verticals team, you will serve as a subject matter expert on catalog systems, data pipelines, and workflow automation. You’ll handle complex catalog and tooling issues, perform data validation and root cause analysis, and drive improvements that enhance accuracy and efficiency across our workflows.

You’ll also partner with Product, Engineering, and Operations to test and integrate new tools, ensuring they meet operational standards. This role requires technical curiosity, data fluency, and a passion for using technology and AI to improve how we work.

You will report directly to the MXO Supervisor or Manager, New Verticals.

You’re excited about this opportunity because you will…

• Act as a subject matter expert for complex catalog workflows, data models, and system integrations.
• Troubleshoot and resolve escalations using SQL, MODE, and Snowflake to identify root causes and validate data accuracy.
• Partner cross-functionally with Product, Engineering, and Tooling teams to test, document, and operationalize new solutions.
• Leverage AI and automation tools to identify workflow improvements, detect errors, and enhance data quality.
• Write and refine structured prompts for troubleshooting and automation tasks; help the team adopt effective prompt-writing practices.
• Identify recurring system issues and provide data-backed recommendations for tooling and process enhancements to leadership and cross functional partners.
• Support the rollout of new technical workflows, ensuring accuracy, testing coverage, and clear documentation.
• Serve as a go to for Specialists on technical best practices, data literacy, and efficient tool use.
• Uphold high standards for quality, accuracy, and efficiency across all deliverables.

We’re excited about you because…

• Have advanced analytical and technical problem-solving skills and thrive in detail-oriented work.
• Are proficient in SQL and can independently query MODE, Snowflake, or other data environments.
• Have experience with automation tools, AI-assisted workflows, or scripting (Apps Script, Python, OpenAI, Gemini or equivalent).
• Demonstrate strong systems thinking — connecting how tools, data, and workflows interact.
• Communicate complex information clearly, both in written documentation and real-time troubleshooting.
• Are curious and proactive about exploring new tools, AI models, and automation methods that enhance productivity.
• Enjoys mentoring peers and helping others build technical confidence.
• Adapt quickly in a fast-paced, evolving environment with multiple priorities.

 

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About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.