Guest Service Agent - Intern

Offer guest assistance and customer service to guests checking in and out of the hotel, moving up through various roles, ending in a supervisory role.  In this position, the candidate will progress through a series of positions:

• Guest Service Agent- assists guests with checking in and out and customer service at the front desks
• VIP Coordinator- assists the highest level VIP guests in the VIP offices
• Rooms Inventory Controller- inventory management and system balancing
• Night Audit- Balancing the system, checking balances prior to date roll
• Hotel Shift Supervisor- candidate will be able to successfully manage a shift independently

• Greets guests in a warm and friendly manner using specialized skills and personalized service.
• Registers guests into hotel following established procedures, working in coordination with other employees or departments as required to ensure 100% guest satisfaction.
• Processes payments following established procedures.
• Informs guests of events, facilities, services and room amenities available at Harrah’s/Caesars Republic.
• Maintains the cleanliness of Front Desk and surrounding areas 
• Assists guests by attempting to honor special requests for specific accommodations, and presents options when those requests cannot be met.

 

• High School Diploma or equivalent preferred
• Previous guest/customer service experience preferred
• Literate and fluent in English
• Ability to type minimum of 35 WPM
• Literate and fluent in English
• Excellent guests service skills
• Ability to handle difficult or stressful situations with tact and diplomacy
• Ability to demonstrate a pleasant and enthusiastic demeanor at all times.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. 

• Adheres to all regulatory, company and department policies and procedures

   

ADDITIONAL REQUIREMENTS

• Must be able to stand for long periods of time (4 hours).
• Must have a flexible schedule as the shifts will change through the rotations.
• Visual and auditory range must include immediate environment.
• Mobility to move about the property
• Must have the manual dexterity to operate a computer and other necessary office equipment. 
• Must have the ability to push, pull, reach, bend, twist, stoop, and kneel.
• Positions that have contact with the public require the ability to work in a noisy 
  environment, and may be exposed to guests who use tobacco products.  Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.
  
   

At Harrah’s and Caesars Republic Lake Tahoe, we want you as a partner in a win-win relationship. We want you to maximize your skills and talents to become the best you can be in your chosen field. We are proud to be one of the leaders in the hospitality business. One of the reasons our resorts have consistently received 4-Star and 4-Diamond Awards is because of the friendly, top quality people we hire to serve our guests.

Harrah’s and Caesars Republic Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America’s largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoe’s year round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall. Add to this, the lively, round-the-clock gaming and indoor entertainment, world-class amenities, which include two heated pools , a full-service health spa, various restaurants, including the world renowned, Hell’s Kitchen, 1,254 rooms and suites plus excellent guest service, and you can understand why Harrah’s & Caesars Republic are popular choices for travelers and vacationers throughout the year.

Besides living in one of the Earth’s most beautiful locations you will join a company that understands how to treat employees. As an industry leader, Harrah’s believes a successful company starts with satisfied employees. Whether it’s professional advancement or personal recognition, Harrah’s provides accolades and incentives as you move along your career path.