Director of Social Services-13-100-SC/ San Bernardino Corps.

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church.  Its message is based on the Bible.  Its ministry is motivated by the love of God.  Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

Working as part of a multidisciplinary team, the Director of Programs is responsible for evaluating and directing the care and supervision of clients, and staff, for all social service programs. The Director formulates and plans all phases of programs and oversees program operations in accordance with Salvation Army policies and procedures, and contract regulations. The Program Director implements and oversees program operations, continually evaluates the effectiveness of services provided, and seeks new funding opportunities to address community needs and support program development. The Program Director also encourages community participation and support for programs within the local Corps.

Essential Functions

• Monitor, implement and enforce policies and procedures of all residential and community based social service programs:
• Ensure compliance with laws and regulations that govern programs.
• Ensure appropriate program documentation per policy, procedure and funding guidelines is collected, maintained, and retained.
• Ensure accuracy of records, evidence of goal completion, and compilation of data for reporting purposes.
• Update and ensure information provided to clients and public accurately reflects services provided.
• Participate in quality management meetings by providing up to date information on program outcomes as required by funding contracts and agencies.
• Oversee and regularly audit information collection as required within HMIS, Wellsky, Connect IE and any additional internal/external databases.
• Assist in preparation for inspections, reviews, internal and external audits.
• Perform routine inspection of facilities which house programs.
• Recruit, screen, develop, supervise, discipline, educate, train, and manage staff associated with programs.
• Provide monthly supervision for program leads and regularly evaluate their performance in accordance with program and organization goals.
• Plan Monthly program meetings to facilitate training, growth, education, encouragement, team building and direction for Program teams.
• Ensure scheduling of staff as per programs requirements and appropriate ratios.
• Compile and maintain statistics as required by The Salvation Army.\Attend all local CoC, County, City and Divisional Headquarters meetings.
• Ensure HIPPA and confidentiality compliance regarding all client matters.
• Monitor and control all expenditures of programs and grant expensing, keeping track of budget constraints and maintaining programs within budget.
• Process, investigate, and resolve all grievances, allegations or suggestions received from clients, employees, funding sources, local community and DHQ.
• Meet with Corps Officers and Business Administrator regarding status of Programs and prepare reports for review or dissemination at the request of Corps Administration.
• Maintain confidentiality and social service code of ethics.
• Provide “On Call” or as needed support and response to emergency situations that requires Director or key staff to be present.
• Maintain safe and sacred boundaries with program participants and staff members.
• Perform all other duties as assigned related to your scope of work to include responsibilities at various locations within San Bernardino area administration.

Working Conditions

• Ability to speak, sit, walk, stand, bend, climb, kneel, and twist on an intermittent basis; to grasp, reach, handle, finger, push or pull objects, sometimes on a continuous basis. Ability to lift up to 50 lbs., or more with assistance. Ability to operate a motor vehicle in daylight, darkness, or in inclement weather conditions.

Minimum Qualifications     

• Bachelor’s degree in social work, Human Services or Related field. (Master’s degree preferred) and combined 5 years’ experience in residential and community based social services for adults and youth.  Applicable work experience in lieu of formal education will be considered. 
• A minimum of three years’ program management and staff supervision experience preferred.
• Prior experience with individuals who are justice involved, experiencing homelessness, in varying stages of substance abuse recovery and mental illness.
• Three years of Case Management and information management system experience preferred.
• Excellent written and verbal communication skills in English.
• Must be able to pass a satisfactory background check, maintain a valid Class C California Driver’s License, pass a TSA Driving Test and maintain a clean MVR

Skills, Knowledge & Abilities

• Working knowledge of The Salvation Army Adult Rehabilitation Centers and varying stages of recovery from substance abuse.
• Knowledge of sensitivity regarding issues of trauma, homelessness, mental illness, and substance abuse.
• Ability to adapt and lead system change as Programs evolve.
• Ability to supervise staff to effectively manage multiple projects in a high-performance environment.
• Ability to direct the work of others.
• Ability to maintain and supervise the maintenance of client and grant records.
• Ability to operate general office equipment and Microsoft Office programs.
• Willing and able to maintain confidential information in accordance with Salvation Army and industry standards.
• Completion of Decision Driving, PTM & Sexual harassment Trainings within 30 days of hire.
• Ability to work harmoniously and professionally with Officers, supervisors, coworkers, residents, and the public.
• Excellent problem-solving skills.