Patient Access Associate

Work where every moment matters.

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network. 

For more than 75 years, Windham Hospital has treated patients with the latest high-tech equipment, operated by some of the most skilled and compassionate medical professionals available. We seek to meet the total healthcare needs of people from throughout Northeastern Connecticut. Our staff members are proud to live and work in this area and are committed to providing quality healthcare to our community.

Department Description:

The Windham Hospital Emergency Department is open 24/7 to provide care to patients of all ages in a safe, patient-focused environment. The team consists of nurses, physician assistants, APRNs, physicians, patient care technicians and paramedics trained to handle any type of emergency. In addition to the Emergency Department, the Patient Access Department works jointly with such Windham Hospital outpatient departments such as Ambulatory Care Unit, Cardiac Diagnostic Center, Diabetes Education, Diagnostic Imaging (Radiology), One Day Surgery, Pain Management, Pulmonary Laboratory, Women’s Health Services and the Wound Care Center.

Position Summary: 

1. Registers/Admit patients; Obtains, validates and inputs patient demographics and financial information; Obtains co-pays and deductibles. 
2. Obtain insurance authorization for inpatient/outpatient visits and/or procedures.
3. Verifies insurance payer information and eligibility benefits; Provides assistance with financial applications. 
4. Ability to handle and close out cash transactions for bank deposit.
5. Obtains accurate information and signatures on releases/forms; Scanning
6. Prioritizes patient flow; Constant interaction with patients, families, payers and clinical staff in all areas of the Hospital including outpatient clinics. 
7. Hospital Operator coverage; Work various reports as assigned. 
8. Attention to detail; multi-tasking; strong communication skills; easily adapts to change.

• High school diploma or equivalent required
• Proficiency in Microsoft Word required
• Two years’ experience in hospital medical setting or insurance billing preferred.
• Excellent verbal and communication skills
• Detail oriented with strong analytical skills
• Professional customer service skills
• Must be able to demonstrate flexibility and work in a Team environment.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.