Customer Success Manager SR

Sagent is a leading SaaS-based mortgage servicing and financial technology company dedicated to providing innovative solutions and exceptional customer experiences. They are currently seeking a Senior Customer Success Manager to manage customer relationships, oversee projects, and identify sales opportunities while ensuring customer satisfaction.

Responsibilities:

• Apply a theoretical knowledge base to strategically manage and achieve project goals through individual efforts
• Maintain precise control over project schedules, risks, scope of work, and budgets, ensuring clarity for operational teams and subcontractors regarding customer requirements
• Build and nurture strong customer relationships, providing day-to-day advice and support
• Serve as a primary point of contact for customers, addressing inquiries, resolving issues, and ensuring overall satisfaction
• Actively promote the organization's capabilities to customers, identifying potential sales opportunities
• Forward identified sales opportunities to account managers and contribute to achieving contract extensions or additional business within assigned accounts
• Manage contracts involving both short- and long-term service commitments
• Handle contracts that vary significantly in value and strategic importance, ensuring compliance and customer satisfaction

Requirements:

• Bachelor's degree in Business, Computer Science, or relevant discipline with 3 - 4 years of experience in a related field. Experience will be considered in lieu of a degree
• Solid project management skills with a strategic mindset
• Exceptional customer relationship management abilities
• Proficient in identifying and promoting sales opportunities
• Strong communication and interpersonal skills
• Effective in maintaining operational control over project parameters
• Ability to manage contracts of varying lengths and strategic importance
• 20% travel
• Willingness to be on camera