Lead Customer Success Manager

BMC Helix is an innovative company focused on transforming enterprise IT through AI solutions. The Lead Customer Success Manager will drive customer satisfaction and retention for strategic accounts, helping them optimize the value of BMC technologies and ensuring their success through effective adoption of Autonomous Digital Enterprise solutions.

Responsibilities:

• Lead the customer success motion (satisfaction and retention) for strategic accounts, ensuring their success through adoption of Autonomous Digital Enterprise (ADE) solutions that accelerate business value for our customers
• Help your customers to optimize the value of BMC technologies by taking them through the customer success framework including onboarding, lifecycle engagement, adoption maturity, acceleration plays aligning with our customers business goals
• Through your ability to forge strong relationships, become the voice of your customers within BMC by collecting product, solution, and experience feedback from our customers to share with our product organization and influence our enhancements and long-term roadmap priorities

Requirements:

• Ability to embrace, live, and breathe BMC values every day
• Ability to navigate customer's organizational structures to identify and build relationships with executives and partners
• Strong executive presence with ability to convey complex technical and functional scenarios in simple models and business speak