Biomedical Service Engineer

Infosoft, Inc. is seeking a Biomedical Service Engineer/Trainer to become a subject-matter expert in the PACE platform, assisting Customer Service Engineers in their assigned regions. The role involves servicing imaging equipment, conducting training sessions, and providing technical support to ensure proficiency in software and equipment operations.

Responsibilities:

• Become a subject-matter expert in the PACE platform
• Share knowledge with Customer Service Engineers in assigned zones and regions
• Play a key role in the hyper-care phase for 30 to 90 days after the full launch of the PACE software
• Service imaging equipment in the assigned metro area
• Install, service, maintain, and modify imaging equipment at customer sites
• Act as the 'Face of Client' to the customer
• Support a variety of diagnostic imaging equipment
• Work different shifts as business needs dictate, including overtime as required
• Report to the Regional Service Manager at Client Medical Solutions

Requirements:

• Strong customer communication skills; ability to interact directly with clients
• Technical acumen — ability to understand software, support peers, and troubleshoot
• Ability to repair/diagnose equipment and perform technical issue resolution
• Team-oriented mindset; works well with cross-functional teams
• Ability to lead training on software updates for peer groups
• Associate degree, or college, or military experience in a related technical field
• Strong technical/electrical background required
• Minimum level: Foundation-level technical education or equivalent hands-on training
• Biomedical, med tech, or similar hands-on technical experience is a plus
• Imaging service experience (military or private sector)
• Experience working in biomedical or hospital environments