Iterable is the leading AI-powered customer engagement platform that helps brands create dynamic, individualized experiences at scale. They are seeking a Salesforce Developer to provide operational support, focusing on scaling and maintaining their GTM systems while supporting end users with various integrated tools.
Responsibilities:
- Manage integrated applications and third-party suppliers, including: Salesforce, Leandata, Outreach, Gong, Chili Piper, and other Sales, Marketing, Solutions, Partnership, BI and Customer Success technologies
- Work on requirements and Salesforce elements, and document technical specifications and the associated test cases
- Suggest and architect administrative solutions that reduce overall maintenance and support of assigned applications, and ensure solutions are scalable and in line with best practices
- Support our existing GTM tools and drive increased adoption across the team
- Manage reports and dashboards structure, both ad-hoc and for strategic initiatives
- Excellent understanding of Quote-to-Cash and Revenue Lifecycle Management processes, including CPQ, product catalog, order management, billing, contracts, and revenue recognition
- Serve as subject matter expert in Quote-to-Cash products, staying current with new releases, roadmap plans, and best practices
- Own, create, and maintain both internal and external documentation
- Support end-users of the Salesforce platform and integrated tools
- Collaborate with cross-functional stakeholders across the business and tool owners to provide support and updates to systems and processes
- Monitor system health and performance, proactively identifying and improving system processes
- Maintain and improve data cleanliness
- Build and maintain the architecture of our GTM technologies, including managing the efficiency, usage, and consolidation of those technologies
Requirements:
- Experience using the following in Salesforce: APEX, LWC, flow, validation rules, page layouts, record types, and bulk data load utilities (e.g., Data Loader)
- Hands-on programming/custom coding experience with Salesforce platform, requiring LWC and Apex
- Deep understanding of Salesforce security, including how OWDs, sharing rules, profiles, roles, and permission sets impact visibility and editing
- Understanding of how to manage, troubleshoot, and integrate tools into Salesforce
- Strong project management skills and ability to communicate cross-functionally
- Interest in and ability to learn how to administer new tools
- Experience administering Salesforce for an instance supporting 500+ users
- Knowledge of administering Outreach or Chili Piper
- Salesforce Certified Administrator
- Salesforce Senior Certified Administrator
- Platform Developer I
- Trailhead Profile
- Hands-on Experience with Apex
- Experience providing support to an SFDC instance in a hyper-growth SaaS company