Claims Team Manager, Workers Compensation

Liberty Mutual has an immediate opening for a Workers Compensation Claims Team Manager role. The Claims Team Manager leads a team of Claims Specialists who manage a portfolio of Workers Compensation claims to achieve the best possible outcomes and deliver an exceptional customer experience.

Responsibilities:

• Supervises the day-to-day operations for the claims staff by establishing priorities, scheduling and assigning work, and coaching employees in reviewing, analyzing, investigating, negotiating and settling claims in compliance with Claims Quality Standards
• Creates a high performing, results-oriented staff through candidate selection, onboarding, ongoing development, and managing individual performance with regular coaching focused on behavior and technical skill sets
• Leads and actively contributes to a culture of continuous improvement and ensures utilization of tools and behaviors within the Liberty Management System to foster critical thinking and innovation around problem solving and development of standard work
• Responsible for building and maintaining internal and external customer relationships
• Serves as a primary point of contact for agents, brokers and policyholders
• Hosts and facilitates in person and/or telephonic claim reviews on a continuous cycle and ensures Special Service Instructions are managed appropriately
• Often called upon to do presentations for existing and prospective customers
• Provides management oversight of claims files (non-litigated or litigated) within the unit, to include Manager Reviews on open inventory and reviews files to measure quality assurance discusses individual training and development needs
• Coaches to improve technical expertise within the team
• Monitors, evaluates and approves, within assigned authority limits, claims reserves, settlements and payments that exceed staff authority thresholds
• Uses common reporting of data analytics to monitor claim production, inventory management, financial and quality compliance and claim volume trends and results
• Data used to communicate team performance relating to production, significant achievements and areas for continuous improvement
• Manages compliance within internal and external parameters, including: Oversees Liberty Mutual/Helmsman state licensing compliance and adherence to fair claims practices
• Maintains awareness of existing and proposed legislation, court decisions and emerging trends in claims litigation to monitor team compliance with Unfair Claims Practices