Lead Customer Success Manager

BMC Software is a leader in IT service and operations management, focusing on delivering innovative solutions through AI. The Lead Customer Success Manager will lead the customer success motion for strategic accounts, ensuring satisfaction and retention while helping customers optimize the value of BMC technologies.

Responsibilities:

• Lead the customer success motion (satisfaction and retention) for strategic accounts, ensuring their success through adoption of Autonomous Digital Enterprise (ADE) solutions that accelerate business value for our customers
• Help your customers to optimize the value of BMC technologies by taking them through the customer success framework including onboarding, lifecycle engagement, adoption maturity, acceleration plays aligning with our customers business goals
• Through your ability to forge strong relationships, become the voice of your customers within BMC by collecting product, solution, and experience feedback from our customers to share with our product organization and influence our enhancements and long-term roadmap priorities
• As every BMC employee, you will be given the opportunity to learn, be included in global projects, challenge yourself and be the innovator when it comes to solving everyday problems

Requirements:

• You have the ability to embrace, live, and breathe our BMC values every day!
• You can navigate customer's organizational structures to identify and build relationships with executives and partners
• Strong executive presence with ability to convey complex technical and functional scenarios in simple models and business speak