POSITION SUMMARY

The employee in this position is responsible for providing superior service to both internal and external guests. They are responsible for cleaning hotel guest rooms and other hotel areas as assigned. They must maintain a fun and friendly attitude with employees and guests and ensure that areas are clean and safe for guests and employees.

JOB DUTIES AND RESPONSIBILITIES

The following statements are intended as general examples of the duties of this position and are not all-inclusive.

Has the ability to work effectively and courteously with fellow employees.
Has the resiliency to deal with difficult guests in all types of business conditions and answers customer questions in a courteous and professional manner.
Responsible for cleaning hotel public areas and guest rooms according to company standards and training.
Follow strict key control policy.
Assist guests with luggage as needed and all reasonable requests.
Has a thorough knowledge of all special events and promotional activities.
Completes all company required training within designated time frames.
Act in ways that will surprise and delight our guests. Leave guests with positive feelings about our property and establish/maintain relationships with them. Approach each situation with a “yes we can” attitude, every guest every time.
Completes alcohol training and acquires/maintains certification.
Other duties as assigned.

JOB QUALIFICATIONS

A high school diploma or GED equivalent preferred.
Ability to read, write and understand simple instructions. Good oral communication skills.
Knowledge of the safe use of cleaning products.
Ability to use standard household and commercial cleaning equipment safely.
Ability to work under frequent time pressure in an interruptive environment.
Ability to maintain a pleasant, friendly and welcoming attitude at all times.
Ability to be at work on time as scheduled on a regular basis which may include nights, weekends, and holidays

Guest Room Attendant

Key skills

About this role