SysOps Engineer

OneStream Software is an enterprise finance platform that empowers CFOs to drive business strategy. The SysOps Engineer position focuses on maintaining high availability for customer environments, including provisioning, performance monitoring, and disaster recovery while ensuring exceptional customer service and technical support.

Responsibilities:

• Deliver customer environment implementation and software configuration within 24 hours lead time
• Drive operational outcomes aligned to department SLA, cost, and automation targets
• Perform environment updates, migrations, and software upgrades
• Monitor customer environments using Azure Monitor, Log Analytics, and alerting systems to proactively detect and resolve availability issues
• Own day-to-day service reliability against defined SLOs by monitoring key operational metrics, responding to alerts, and contributing to availability targets
• Identify opportunities for automation and process improvement
• Participate in on-call rotation and respond to production incidents, performing root cause analysis, and implementing preventive measures
• Communicate effectively during incidents and contribute to post-incident reviews, including clear written summaries for internal and external stakeholders
• Identify and act on cost optimization opportunities in Azure, contributing to department FinOps and unit economic goals
• Deliver exceptional customer service and technical support, maintaining high satisfaction levels
• Participate in service design discussions to ensure downstream operational processes are developed for service transition and enablement prior to deployment
• Update technical documentation, workflows, and knowledge base articles
• Identify areas of improvement in operational and security posture through trend analysis
• Execute changes necessary for maintaining compliance certification
• Provide support for internal infrastructure projects, ensuring seamless execution and integration

Requirements:

• BS/BA in Computer Science, Engineering, or related field, or equivalent professional experience
• 3-5 years cloud operations and infrastructure engineering experience
• Certifications: AZ-104 Azure Administrator or demonstrate equivalent Azure administration competency
• Experience with the following technologies, tools, and concepts: Microsoft Azure, AWS, or Google Cloud
• Microsoft Windows Server 2022, IIs, Microsoft SQL Server
• Automating processes using PowerShell, Azure PowerShell Modules, REST APIs, Terraform or ARM Templates
• Exposure/experience with orchestration tools (Terraform, ArgoCD, Ansible, Kubernetes platforms, Azure Pipelines)
• Identity management using Azure Entra ID, Okta, OpenID Connect, SAML
• Experience with AI-assisted development tools (e.g., Claude, Cursor, GitHub Copilot), including the ability to evaluate, validate, and operationalize generated outputs
• Familiarity of high‑availability application architectures using traffic management and load‑balancing strategies to ensure resilience, fault tolerance, and minimal service disruption
• 3-5 years of experience in cloud operations, infrastructure, or systems engineering
• Foundational knowledge of cloud platform (Preferably Microsoft Azure)
• Experience in analysis, implementation, and evaluation of IT systems and their specifications
• Sound understanding of infrastructure concepts: networking, operating systems, and security
• Working knowledge of Compliance frameworks, policy development, and implementation