Lead Digital Product Manager - Remote

UnitedHealthcare is committed to simplifying the health care experience and improving community health. They are seeking a Lead Digital Product Manager to drive the strategy for the Advocate Experience by developing initiatives that enhance operational processes and digital tools for service teams. The role involves leveraging product management best practices to create an optimized omni-channel experience for consumers and operational teams.

Responsibilities:

• Establish long-term strategic direction for various products within a particular consumer experience or journey based on consumer insights and business needs
• Define the customer outcomes, business impacts, and roadmaps for the products within an experience
• Proactively identify new customer needs and define the features that will solve them
• Build and manage the product backlog for optimal value, making trade-offs as needed based on product vision, team capacity, desired business outcomes, stakeholder needs and added information to develop sprint plans
• Seeks to deliver viable ideas or learn fast and pivot by understanding pain points and experience analytics
• Leverages consumer, operations, and clinical data plus feedback/behavior to drive business outcomes
• Manages product, experience, lifecycle from conception to release
• Works with agile teams to iterate and build; focus on prioritizing the business value from different pieces of the work to improve speed to market for those features that will drive the most value to the company
• Partners with implementation teams to roll out MLPs and drive release strategies
• Defines, tracks and monitors Objectives and Key Results (OKRs)
• Ensures have correct data and tools for the experience and related sub-processes; uses data to improve experiences

Requirements:

• 6+ years of product management and technology platform product experience
• Experience with large matrixed organizations and how they operate
• Experience translating business strategy and analysis into consumer facing digital products
• Track record of connecting digital experiences with key results
• A track record of simplifying digital experiences
• Proven analytical and quantitative skills that align with an OKR based approach
• Healthcare industry experience
• Experience delivering SaaS products
• A proven track record of delivering high-impact technical solutions with an experience forward mindset for solving complex pain points and use cases