SCA Customer Service Representative

Optum, part of the UnitedHealth Group, is dedicated to simplifying the logistics of complex workforce health programs. They are seeking a Customer Service Representative to schedule medical and dental services, respond to inquiries, and assist callers while maintaining sensitivity toward military culture.

Responsibilities:

• Make contacts to schedule a variety of specific medical and dental services in accordance with customer availability and contract guidelines
• Respond to a variety of inquiries and resolves issues with regard to the appointment scheduling/fulfillment processing and service completion in a timely manner while maintaining sensitivity toward military culture
• Conduct customer contacts related to Health Assessment processing, referral follow-up, educations and resource inquiries
• Identify potential behavioral health situations and follow contract specific protocol to assist callers
• Maintain constant awareness of service level and queue status in order to meet contractual requirements
• Take and make calls to Veterans, Service Members and Providers

Requirements:

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age OR older
• 1+ years of call center experience
• 1+ years of customer service experience
• Ability to work every other Saturday shifts between hours of 7:00am - 5:00pm CST
• Ability to attend 100% of training for 8 weeks 8:00am - 4:30pm CST
• Ability to work normal hours of operations 6:00am - 12:00am CST Monday - Friday, and Saturday 7:00am - 5:00pm CST flexibility to work any assigned 8-hour shifts
• Experience with Microsoft Office programs such as Microsoft Excel (general spreadsheet navigation, data entry and sorting), Microsoft Word (creating and editing word documents) and Microsoft Outlook (email and calendar)
• Experience working in the Healthcare Industry
• Experience working with Medicaid or Medicare
• Military experience