Software Engineer (ServiceNow)

Arch Insurance Group Inc. is a company that promotes progress and inspires clients through collaboration and innovation. They are seeking a Senior ServiceNow Developer responsible for the design, development, and unit testing of ServiceNow Catalog Items automation and integration solutions, while also providing production implementation and support for various ServiceNow modules.

Responsibilities:

• Design, architecture, maintenance, and enhancement of Catalog items
• Create and maintain the current state of the ServiceNow platform architecture documentation
• Communicate and collaborate with non-technical stakeholders to gather requirements, analyze the impact of new requirements, and configure the new requirements on the ServiceNow platform as per ITIL best practices
• Develop technical design documents
• Create well-structured test plans and coordinate testing activities, identify, document, and track software defects. Perform and facilitate regression testing of resolved defects
• Translate technical complexities to non-complex and simple terms for project stakeholders and make sure they understand the effects of the design decisions on the areas of ServiceNow Platform
• Support ServiceNow upgrades planning and execution
• Manage and actively contribute to development efforts pertaining to modules of the ServiceNow platform using JavaScript, including support for newly developed modules or major releases
• Participate in the configuration and customizations, as needed, based on customer needs
• Participate in and contribute to an agile-based work intake and output delivery process that will support service provision and delivery in an iterative manner

Requirements:

• Minimum of two (2) years experience in ServiceNow development
• Proficient in JavaScript-based design, development, and implementation of ServiceNow solutions for IT Service Management (ITSM), including Incident, Change, Service Request / Service Catalog, Knowledge, Problem, CMDB, and Service Portal
• Experience with server-side and client-side scripting on the ServiceNow platform, including Business Rules, Client Script, Script Include, UI Policy, UI Actions, and UI Pages
• Experience with ServiceNow technologies such as Workflow/Flow Designer, Reports, Email Notifications, Email Inbound Actions, SLAs, ACLs, GlideRecord, GlideAjax, and GlideSystem
• Fundamental understanding of key technologies relevant to ServiceNow integration solutions, including HTML, CSS, JSON, XML, SSO, SAML, SSL, Web Services, REST, SOAP, LDAP, JDBC, and ODBC
• Experience in working on automations and integrations in ServiceNow with API, IntegrationHub/Orchestration, and other similar technologies
• Ability to work with stakeholders with different backgrounds and levels of technical knowledge and come up with technical requirements and design
• Outstanding verbal and written communication skills to technical and non-technical audiences of various levels in the organization
• Must be willing to work night shift
• Knowledge of ITIL methodologies and processes is a plus
• Experience in Customer Service Management (CSM) is a plus
• Experience in custom ServiceNow application development, including scoped applications and workflow automation, is a plus
• ServiceNow Administrator (CSA)/Implementation Specialist (CIS)/Developer Certification/ITIL Foundation certification is a plus
• Knowledge in Agile Development and JIRA is a plus