Product Manager

Priority Technology Holdings, Inc. is a leading financial technology company focused on delivering innovative financial solutions. The Product Manager, Banking & Treasury Solutions will play a key role in enhancing payment orchestration and instant payment capabilities by translating customer needs into actionable product requirements and collaborating with cross-functional teams to drive product improvements.

Responsibilities:

• Own near-term delivery for instant payments and orchestration APIs by translating customer use cases into clear requirements and prioritized work
• Write precise user stories, acceptance criteria, and product specifications for API enhancements and new rail integrations
• Collaborate with engineering to refine scope, sequence delivery, and reduce implementation risk
• Partner with compliance and cross-functional teams to identify regulatory constraints (e.g. KYC, OFAC, funds availability) and incorporate them into product plans
• Act as a point of contact across banking and treasury products, helping route incoming issues and requests appropriately
• Contribute to the evolution of orchestration capabilities, including decisioning across payment rails (e.g., RTP, FedNow, push-to-card)
• Document routing logic, tradeoffs (speed, cost, risk), and support prioritization of enhancements
• Track customer pain points and requests; drive investigation, file detailed bugs, and ensure resolution
• Produce recurring reporting (e.g., “Top customer pain points and actions”) to drive visibility and accountability
• Prioritize backlog across new features, bugs, and customer requests while balancing technical debt and customer impact
• Evaluate internal capabilities and external vendor solutions to inform product decisions
• Participate in customer and prospect conversations to understand use cases, validate feasibility, and define clear problem statements
• Communicate feasibility decisions clearly, including constraints, tradeoffs, and alternative solutions

Requirements:

• Experience in product management, preferably within fintech, banking, or payments
• Familiarity with payment systems such as RTP, FedNow, push-to-card, or wires
• Strong ability to translate customer needs into clear product requirements and problem statements
• Experience working with APIs and understanding concepts such as idempotency
• Strong communication skills, with the ability to explain complex concepts clearly
• Ability to navigate ambiguity and make pragmatic, well-reasoned decisions
• Experience collaborating with cross-functional teams, including engineering and compliance
• Experience working on API-driven products or platforms
• Familiarity with KYC/AML requirements, compliance processes, and financial regulations
• Experience working with sales, account management, or customer support teams to gather insights
• Experience in Agile product development environments
• Strong ability to manage competing priorities and drive execution in complex environments