Onboarding Project Manager

Rimini Street, Inc. is a global provider of enterprise software support and managed services, and they are seeking an Onboarding Project Manager to ensure the successful onboarding of clients. The role involves leading onboarding projects, managing client communications, and driving process improvements while ensuring client satisfaction.

Responsibilities:

• Responsible for successful, on-time completion of client onboarding projects
• Leads internal teams to execute client onboarding processes and tasks to assure successful, on-time completion of all deliverables
• Develops and drives onboarding project risk mitigation and leads to all escalations related to these projects
• Provide pre-sales client onboarding assistance for the sales organization
• Ensures onboarding tasks are performed in accordance with the defined ISO processes
• Maintain up-to-date project information in Smartsheet, Salesforce.com and other Internal systems
• Manage client communications and escalations with Rimini Street and Client Executives during the onboarding process - Provide detailed and timely status reporting to internal management teams
• Assure excellent client satisfaction with entire onboarding process
• Secure client reference ability at conclusion of the onboarding
• Identify and propose onboarding innovations and improvement opportunities
• Onsite Travel locally expected

Requirements:

• Bachelor and/or master's degree in business, Finance, Computer Science or related field, or equivalent experience
• Project Management certification or equivalent - desired
• SAP or Oracle Implementation and/or technical certifications - desired
• 3 - 5+ years consulting or project management experience working with SAP or Oracle enterprise applications or Oracle Database, including strong client management or sales experience
• 2+ years ERP application implementation and/or upgrade project management experience
• 2+ years of client communication and relationship management experience
• Extensive experience in project management, including knowledge of project management tools, techniques, methodologies
• C-Level communication
• Project management
• Escalation management
• Negotiation and Objection-Handling skills
• Strong analytical and problem-solving skills
• Ability to successfully execute the Onboarding Project Plan with successful results
• Excellent organizational, communication, interpersonal, relationship building skills
• Ability to work well in a cross-functional, matrix management environment
• Expertise using common project management tools: e.g. MS Project, Visio, Excel and PowerPoint
• Strong English verbal and written Korean communication skills
• Technical consulting background preferred
• Strong Verbal and written Korean language skills