Sr. Software Apps Engineer (Atlassian)

Yahoo is a technology company that connects brands and partners with a vast audience. They are seeking a Sr. Software Apps Engineer specializing in Atlassian to modernize user engagement with their platforms, focusing on enhancing user experience and implementing AI-driven efficiencies.

Responsibilities:

• Lead the architecture, configuration, and optimization of Jira Software, Jira Service Management (JSM), Loom, Rovo, and Confluence, ensuring a high-performance, enterprise-grade environment
• Manage global settings, user permissions, and security schemes in a central shared management environment, ensuring strict adherence to compliance and data privacy standards
• Design and implement AI-driven agents and workflows using Atlassian Rovo to accelerate knowledge discovery and reduce manual support overhead
• Build scalable self service pattern templates, request types, forms and automations that enable teams to manage their own workflows
• Proactively identify and implement AI-driven efficiencies in platform administration, replacing repetitive configuration tasks with automated scripts or AI-assisted workflows
• Evaluate and validate AI-generated outputs from platform features to ensure accuracy, reliability, and security for the end-user base
• Simplify workflows, configuration and establish standards that reduce complexity and prevent sprawl
• Build advanced Jira Automations (Global and Project level) to reduce manual toil and streamline cross-functional handoffs
• Utilize scripting (e.g., ScriptRunner) to extend Jira capabilities beyond out-of-the-box functionality
• Evaluate Atlassian Cloud features and Marketplace apps to guide platform improvements
• Use insights and usage trends to identify friction points and drive continuous enhancement of the Jira/JSM experience
• Act as the "Gatekeeper of Process": Consult with business units to translate their requirements into standard, scalable solutions rather than creating one-off customizations
• Manage and maintain Atlassian internal application code repositories within GitHub, implementing automated testing and CI/CD best practices

Requirements:

• A problem solver, self motivated and life time learner
• Has an ownership mindset
• 5+ years administering Atlassian Cloud software and marketplace plugins
• Bachelor of Science college degree or equivalent work experience
• Atlassian Certified Professional (ACP)
• Experience with Atlassian Cloud Migrations
• Experience working in a central shared services model, balancing flexibility for teams with the stability of the platform
• Strong software development experience with hands-on expertise in one or more programming languages (e.g., Python, Java)
• Experience leveraging AI/ML-powered tools or automation to enhance workflows, improve user experience, or drive operational efficiency within enterprise platforms
• Demonstrated proficiency in prompt engineering and interacting with LLMs (e.g., Gemini, Claude) to accelerate script development, troubleshooting, and documentation
• Proven experience building and maintaining applications, with a focus on automated testing, and implementing metrics, monitoring, and alerting to ensure system reliability and health
• Ability to simplify complex setups and build standardized reusable patterns
• Comfortable working in an environment focused on modernization, user experience and operational efficiency
• Partner with cross functional teams to translate needs into clean, supportable configurations