Senior Product Designer II, Activation

HubSpot is an AI-powered customer platform that helps businesses grow by connecting marketing, sales, and service. As a Senior Product Designer II on the Customer Journey UX Team, you will design end-to-end customer experiences that enhance user engagement and value realization across multiple products and surfaces.

Responsibilities:

• Own End-to-End Experiences: Lead design work that spans multiple stages of the customer journey—from discovery through launch and iteration
• Design for Activation and Value: Create guided, adaptive experiences that help customers reach their first meaningful outcomes quickly
• Connect Systems and Surfaces: Design flows, patterns, and frameworks that create continuity across products while maintaining simplicity and clarity
• Partner Across Disciplines: Collaborate closely with Product Managers, Engineers, Researchers, Content Designers, and Data partners
• Use Data to Learn and Iterate: Define success metrics, validate designs with qualitative and quantitative insights, and continuously improve shipped work
• Elevate Craft and Culture: Participate in critique, mentor peers, and help raise the bar for journey-focused design at HubSpot

Requirements:

• Proven Product Design Craft: A portfolio demonstrating strong visual design, interaction design, systems thinking, and measurable user or business impact. Please include at least three recent case studies
• Journey-Level Thinking: Experience designing across multi-step flows, lifecycle stages, or interconnected products
• Cross-Functional Collaboration: A track record of partnering effectively with PMs, engineers, and other designers to drive outcomes
• Systems and Scale Mindset: Comfort designing within large platforms where consistency, reuse, and cohesion matter
• Comfort with Ambiguity: Ability to navigate evolving strategy and complex problem spaces with clarity and momentum
• Growth Mindset: Curiosity, openness to feedback, and excitement about learning—especially in AI-powered product environments
• Bonus: Experience with B2B SaaS, onboarding or activation systems, personalization, or experimentation at scale