Sr. Program Manager – Engineering Quality & Reporting Systems
United States of America
Full Time
2 weeks ago
$125,000 - $189,000 USD
H1B Sponsor Likely
Key skills
Engineering Quality SystemsPower Distribution EquipmentData VisualizationPower BITableauStatistical ToolsMinitabJMPReliability AnalysisDesign Failure ModeEffect Analysis (DFMEA)Process Failure ModeEffect Analysis (PFMEA)Statistical Process Control (SPC)Stakeholder ManagementInfluencingAnalyticsBILeadershipCommunication
About this role
IEM is dedicated to delivering world-class solutions for complex power needs and is seeking a Sr. Program Manager to lead the development and improvement of engineering measurement systems. This role involves coordinating between various departments to enhance product quality and on-time delivery through effective performance metrics and continuous improvement initiatives.
Responsibilities:
- Develop and execute the engineering quality metrics program across all product lines (e.g., switchboards, MV MetalClad Switchgear, control panels, Power Distribution Units)
- Standardize processes for capturing and reporting engineering and product quality data across design and production sites
- Manage cross-functional initiatives to reduce quality issues and improve product reliability
- Define, establish data sources for, track, and maintain KPIs such as:
- Design defect density and engineering change order (ECO) rework rate
- Field failure rate (MTBF / MTTR) and warranty claim trends as a result of design issues
- First-pass yield (FPY) and end-of-line test performance
- Corrective and preventive action (CAPA) closure time
- Supplier quality performance for critical electrical components
- Partner with Data & Analytics team to develop automated dashboards and reports (e.g., Tableau) for leadership visibility to drive better business decisions
- Serve as the product owner for engineering data products
- Support data quality, governance, and documentation for engineering metrics
- Drive structured problem-solving (8D, A3, DMAIC) for design quality issues
- Collaborate with electrical, mechanical, and process engineering teams as well as with manufacturing and field service teams to identify recurring issues and implement design-for-quality (DFQ) principles
- Work with Quality Team to coordinate reliability and validation testing to verify corrective actions and ensure long-term durability
- Ensure engineering processes align with industry standards and certifications such as UL, IEEE, ISO 9001, and ANSI requirements
- Support internal and external quality audits; maintain documentation required for compliance and product certification
- Support Quality Department in making control plans related to engineering and design deliverables
- Define Design Failure Mode and Effect Analysis (DFMEA) to identify risk and help engineers to understand and mitigate risk in the design phase
- Partner with:
- Engineering – to design and validate for manufacturability and serviceability
- Manufacturing – to ensure feedback loops from production quality metrics to design teams and to help produce consistent data inputs where they do not exist
- Field Service & Warranty – to integrate customer feedback into continuous improvement cycle and to drive factor escapes toward zero
- Champion Engineering Quality Review Board, holding regular meetings with engineering and external stakeholders where we present and review KPI’s
- Lead cultural adoption of data-driven decision-making and proactive quality management within engineering
- Conduct training for engineers and technicians on metrics interpretation, root cause tools, and reliability engineering concepts
Requirements:
- Bachelor's degree in Electrical, Mechanical, or Industrial Engineering
- 7+ years in engineering, manufacturing, or quality leadership roles in power distribution equipment, electrical assemblies, or industrial systems manufacturing
- Demonstrated success implementing engineering quality systems or performance dashboards
- Familiarity with power distribution components (switchgear, MCCs, breakers, relays, busbars, etc.)
- Proficiency in data visualization (Power BI, Tableau) and statistical tools (Minitab, JMP)
- Able to handle a Chaotic and fast paced working environment and to drive transformative organizational change
- Understanding of reliability analysis, DFMEA, PFMEA, and SPC
- Excellent communication and stakeholder management skills across technical and executive levels
- Ability to influence cross-functional teams and manage complex, multi-site improvement programs
- Master's degree in Electrical, Mechanical, or Industrial Engineering