Oracle is a leading company in AI and cloud solutions, and they are seeking a Data Center Operations Process Engineer to drive customer outcomes and support operations across data centers. The role involves a combination of technical expertise and documentation skills to improve operational health and support escalations while working with global teams.
Responsibilities:
- Work with technicians, engineers, program managers, and partner teams to create and update documentation
- Partner with SMEs to publish documentation for physical infrastructure, cloud products, security, and compliance
- Review and audit documentation with SMEs to ensure clarity, quality, and consistency
- Gather feedback and continuously improve documentation
- Support operational responsibility for one data center; support additional sites as needed
- Lead analysis of key operational metrics (capacity, temperature, availability, cleanliness, etc.) and drive improvements
- Monitor facility health (power, cooling, security) and recommend actions to strengthen resilience and safety
- Partner across teams/regions to improve processes using industry best practices (Lean; familiarity with Six Sigma a plus)
- Provide support for complex escalations
- Participate in RCAs, document lessons learned, and implement corrective actions
- Maintain an accurate, actionable knowledge base (issues, processes, solutions)
- Apply ITSM disciplines; ITIL experience preferred
- Support new region builds and expansions (remote and onsite) to meet quality and schedule goals
- Serve as liaison with project teams and engineering to manage timelines, dependencies, and capacity needs
- Partner cross-functionally to uphold safety, readiness, and operational excellence during builds
- Oversee installations, repairs, inventory, and logistics
- Guide replacements/upgrades and support site improvements through implementation
- Plan and execute rack deployments, installs, and physical network changes
- Drive preventative maintenance and facility optimization (airflow/pressure, containment, power trains) to improve stability and efficiency
- Lead moderately complex workstreams; track timelines and deliverables to meet requirements
- Prioritize and delegate across initiatives; adapt plans as scope, resources, or timelines change
- Identify and implement process/workflow improvements to increase efficiency and effectiveness
- Measure impact, incorporate feedback, and iterate
- Support special projects as needed
Requirements:
- Experience in data center operations, technical support, and/or engineering
- Working knowledge of power, cooling, structured cabling, and connectivity
- Basic understanding of network architecture and common protocols
- Knowledge of OCI and cloud computing concepts
- Experience supporting enterprise customers with a strong customer-outcome mindset
- Ability to diagnose issues, identify root cause, and deliver durable fixes
- Hands-on experience with enterprise server, storage, and networking technologies
- Server administration experience, especially Linux/Unix
- Process planning, evaluation, and documentation
- Excellent written and verbal communication skills with strong attention to detail
- Strong technical writing skills
- 11 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout
- Bachelor's Degree in Computer Science, Engineering, Information Systems, Information Technology, or related field AND 7 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout
- Master's Degree in Computer Science, Engineering, Information Systems, Information Technology, or related field AND 5 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout
- Doctorate in Computer Science, Engineering, Information Systems, Information Technology, or related field AND 3 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout