Data Center Operations Process Engineer

Oracle is a leading company in AI and cloud solutions, and they are seeking a Data Center Operations Process Engineer to drive customer outcomes and support operations across data centers. The role involves a combination of technical expertise and documentation skills to improve operational health and support escalations while working with global teams.

Responsibilities:

• Work with technicians, engineers, program managers, and partner teams to create and update documentation
• Partner with SMEs to publish documentation for physical infrastructure, cloud products, security, and compliance
• Review and audit documentation with SMEs to ensure clarity, quality, and consistency
• Gather feedback and continuously improve documentation
• Support operational responsibility for one data center; support additional sites as needed
• Lead analysis of key operational metrics (capacity, temperature, availability, cleanliness, etc.) and drive improvements
• Monitor facility health (power, cooling, security) and recommend actions to strengthen resilience and safety
• Partner across teams/regions to improve processes using industry best practices (Lean; familiarity with Six Sigma a plus)
• Provide support for complex escalations
• Participate in RCAs, document lessons learned, and implement corrective actions
• Maintain an accurate, actionable knowledge base (issues, processes, solutions)
• Apply ITSM disciplines; ITIL experience preferred
• Support new region builds and expansions (remote and onsite) to meet quality and schedule goals
• Serve as liaison with project teams and engineering to manage timelines, dependencies, and capacity needs
• Partner cross-functionally to uphold safety, readiness, and operational excellence during builds
• Oversee installations, repairs, inventory, and logistics
• Guide replacements/upgrades and support site improvements through implementation
• Plan and execute rack deployments, installs, and physical network changes
• Drive preventative maintenance and facility optimization (airflow/pressure, containment, power trains) to improve stability and efficiency
• Lead moderately complex workstreams; track timelines and deliverables to meet requirements
• Prioritize and delegate across initiatives; adapt plans as scope, resources, or timelines change
• Identify and implement process/workflow improvements to increase efficiency and effectiveness
• Measure impact, incorporate feedback, and iterate
• Support special projects as needed

Requirements:

• Experience in data center operations, technical support, and/or engineering
• Working knowledge of power, cooling, structured cabling, and connectivity
• Basic understanding of network architecture and common protocols
• Knowledge of OCI and cloud computing concepts
• Experience supporting enterprise customers with a strong customer-outcome mindset
• Ability to diagnose issues, identify root cause, and deliver durable fixes
• Hands-on experience with enterprise server, storage, and networking technologies
• Server administration experience, especially Linux/Unix
• Process planning, evaluation, and documentation
• Excellent written and verbal communication skills with strong attention to detail
• Strong technical writing skills
• 11 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout
• Bachelor's Degree in Computer Science, Engineering, Information Systems, Information Technology, or related field AND 7 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout
• Master's Degree in Computer Science, Engineering, Information Systems, Information Technology, or related field AND 5 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout
• Doctorate in Computer Science, Engineering, Information Systems, Information Technology, or related field AND 3 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout