About this role
Position: Platform Engineer
Location: Remote
Hiring Mode: 12+ Months Contract
Job Description:
A CrowdStrike Resident Falcon Platform Engineer provides dedicated assistance with the installation, configuration and maintenance of the CrowdStrike Falcon Platform as follows:
- Provides guidance in deployment, configuration and maintenance of the Falcon Platform to facilitate rapid, widespread protection of endpoints and workloads
- Optimizes the Falcon Platform according to CrowdStrike and industry standard practices
- Troubleshoots and discovers answers regarding the operation of the CrowdStrike Falcon Platform and CrowdStrike Tools
Service Objectives: The CrowdStrike Resident Falcon Platform Technologist will work with Customer to determine tasks or goals on which to focus during the engagement and to prioritize and re-prioritize tasks as needed throughout the engagement. Successful completion of said tasks is reliant on Customer to provide needed resources, tooling, direction, etc. in a timely manner. Below are some example tasks/goals that the resident may work on upon mutual agreement.
- Assists with technology implementation, onboarding, configuration and integration
- Performs administration, monitoring, maintaining and reporting using CrowdStrike technology
- Provides support for testing Falcon against Customer s non-production replication of production environment for different operating systems
- Acts as first point of contact to Customer for CrowdStrike related items, requests and issues
- Operates CrowdStrike technology activities, such as onboarding and account opening processes as well as coordinates Customer requests as agreed in writing
- Reviews current Falcon Platform environment to address any performance and security objectives
- Optimizes, configures, and tests CrowdStrike technology deployment to assist with lower false- positive rates and improved prevention capability
- Leverages the CrowdStrike Platform to monitor key risk indicators (KRIs) and key performance indicators (KPIs)