Patient Access Specialist-UI PAC

The Patient Access Specialist (100% time) schedules patient appointments for multiple outpatient clinics and ensures that patients are scheduled to the right department. Ensures the correct visit types, Provider, date, length of visit, and time are utilized. Schedules into the appropriate timeframe that is in line with what is requested for the plan of care based on the desired appointment date. Ensures the right appointment prerequisites are completed and obtained. Coordinates all necessary preparatory tests and obtains records to maximize the efficiency of the visit. Informs patient of their visit specific preparatory instructions and ensures notification about their upcoming appointments via their communication method of choice. Follows the appropriate workflows to confirm the patient is financially secured for their visit.

*This position is eligible to participate in hybrid work. Hybrid work must be performed at a location within the state of Iowa and will require a work arrangement form to be completed upon the start of your employment. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.

• The Patient Access Specialist anticipates the needs of the patient and serves as a patient advocate.
• The scheduler will assist and problem solve any scheduling issues that arise.
• The scheduler uses independent judgement in determining how to assist patient requests outside of the scope of scheduling.
• Upholds the departments best practices, quality, and professionalism standards and policies.
• Serves as a mentor, coach, role model, and service excellence ambassador for staff, co-workers, patients, and visitors. May complete special projects for the department.
• They may attend clinic or department meetings to serve as a scheduling content expert. May perform other duties as assigned.

Education Required

• A Bachelor’s degree or an equivalent combination of education and experience.

Experience Requirements

• Typically (6 months – 1 year) administrative experience.
• Excellent written and verbal communication skills.
• Proficiency in computer spreadsheet and database applications.

Desirable Qualifications

• Experience with hospital operations and/or Ambulatory Clinic operations
• Experience with the Epic system.
• Experience scheduling in an outpatient clinic setting.

• Resume
• Cover Letter

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. 
For additional questions, please contact kaitlin-luoma@uiowa.edu