AI Agent Engineer

Observe.AI is an enterprise-grade Customer Experience AI platform that optimizes contact centers through AI solutions. They are seeking an AI Agent Engineer to lead the development and deployment of Voice and Chat AI agents, overseeing the entire lifecycle from design to optimization.

Responsibilities:

• Build & Deploy Agents: Own the full AI agent build process - prompts, workflows, integrations, telephony setup, and evaluation forms
• Client Engagement: Lead weekly demos, show progress, gather feedback, and act as the primary technical point of contact once a solution is defined
• Systems Integration: Configure APIs, data maps, authentication, error handling, and connect to CRMs, databases, or knowledge systems
• Telephony Integration: Set up SIP/CCaaS/PSTN routing, pass metadata, configure fallbacks, and troubleshoot call quality
• Optimization: Monitor performance, refine prompts, test iteratively, and ensure agents meet automation and containment targets
• Strategic Partner: Translate customer requirements into actionable solutions; work consultatively to unblock challenges in security, connectivity, or knowledge ingestion
• Shadow Core Engineering: Collaborate with product/engineering teams for deep technical fixes and platformization, while independently leading client delivery

Requirements:

• 3+ years in conversational AI, ML engineering, or system integration with hands-on delivery of AI/LLM-based solutions
• Strong skills in prompt engineering, workflow building, API integration, and telephony (SIP, Twilio, Amazon Connect, etc.)
• Familiarity with LLMs (GPT, Claude, Gemini), vector DBs, and orchestration frameworks (LangChain, LlamaIndex, etc.)
• ML expertise in embeddings, retrieval-augmented generation (RAG), evaluation frameworks, fine-tuning models, and performance optimization
• Solid programming skills (Python, JavaScript, or similar)
• Comfort leading customer-facing discussions - from deep technical troubleshooting to weekly project demos
• Strong problem-solving mindset: ability to find workarounds, unblock integrations, and adapt to customer-specific ecosystems
• Bachelor's degree in Computer Science, Engineering, or a related technical field
• Hands-on experience with Integration Platform-as-a-Service (iPaaS) providers, such as n8n, Zapier, or similar platforms and proficient in API integrations and data flow management
• Strong experience in telephony integrations, including knowledge of protocols like SIP, PSTN, and other telephony technologies