Infosoft, Inc.Remote
Biomedical Service Engineer/Technician
United States of America
Full Time
3 weeks ago
$40 USD
H1B Sponsor Likely
Key skills
Biomedical equipment serviceDiagnostic imaging equipmentTechnical troubleshootingSoftware supportTechnical acumenElectrical knowledgeBiomedical technical experienceCustomer communicationTraining deliveryTeam-oriented mindsetCommunication
About this role
Infosoft, Inc. is seeking a Biomedical Service Engineer/Technician for their Healthcare Diagnostics division. The role involves servicing imaging equipment, becoming a subject-matter expert in the PACE platform, and training Customer Service Engineers in the assigned regions.
Responsibilities:
- Become a subject-matter expert in the PACE platform, which Customer Service Engineers use to document work, track parts consumption, and record time and related activities
- Share the knowledge needed to help Customer Service Engineers in your assigned zones and regions become proficient in using the new software
- Play a key role in the hyper-care phase for 30 to 90 days after the full launch of the PACE software
- Service Imaging Equipment in the assigned metro area
- Install, service, maintain, and modify imaging equipment at customer sites
- Act as the 'Face of Client' to the customer
- Support a variety of diagnostic imaging equipment
- Work different shifts as business needs dictate, including willingness to work overtime as required
- Report to the Regional Service Manager at Client Medical Solutions as a CSE
Requirements:
- Strong customer communication skills; ability to interact directly with clients
- Technical acumen — ability to understand software, support peers, and troubleshoot
- Ability to repair/diagnose equipment and perform technical issue resolution
- Team-oriented mindset; works well with cross-functional teams
- Ability to lead training on software updates for peer groups
- Associate degree, or college, or military experience in a related technical field
- Strong technical/electrical background required
- Biomedical, med tech, or similar hands-on technical experience is a plus
- Open to: Entry-level candidates with technical training and Candidates transitioning from the military
- Minimum level: Foundation-level technical education or equivalent hands-on training
- Imaging service experience (military or private sector)
- Experience working in biomedical or hospital environments