Customer Service Rep I - CAC Cardiology - Remote

Sentara Health is a healthcare organization seeking a Customer Service Representative I for their CAC Cardiology department. The role involves handling customer inquiries related to member eligibility, prescription benefits, claim payments, and patient services, ensuring quality service and customer satisfaction through effective communication.

Responsibilities:

• Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients
• Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling
• Provide quality service and customer satisfaction through effective communication and education

Requirements:

• High School Diploma or equivalent Name of Degree (Required)
• 2 years of Customer Service
• Previous Data Entry experience
• Call Center or higher volume Communication experience
• Must be able to report to either Martha Jefferson or Rockingham Memorial in event of power/internet loss from remote location (1 hour to report to on site location)