CVS Health is committed to shaping a more connected and compassionate health experience. The Analyst, Business Analytics role supports the design and maintenance of business logic within the ePublishing system, ensuring accuracy and compliance while collaborating with various partners.
Responsibilities:
- Create, maintain, and update business logic within the ePublishing system, including simple logic and logic using user‑defined variables mapped to upstream systems
- Analyze system user notes and translate them into accurate, compliant ePublishing logic supporting document assembly
- Validate system output to ensure benefit language accuracy and alignment with drafting standards, regulatory requirements, and approved product configurations
- Maintain clear documentation related to logic rules, testing outcomes, and process changes to support auditability and knowledge transfer
- Collaborate with Drafting, Product, Regulatory, and Technology partners to clarify requirements, resolve issues, and ensure consistent document output
- Meet established quality standards, service level agreements, and team objectives while managing multiple priorities in a deadline‑driven environment
Requirements:
- Strong analytical, problem‑solving, and attention‑to‑detail skills
- Ability to interpret business and regulatory requirements and apply them to system logic and testing scenarios
- Excellent verbal and written communication skills, including the ability to explain system behavior and testing outcomes clearly
- Strong organizational and time‑management skills with the ability to manage multiple work items simultaneously
- Proficiency with Microsoft Office applications
- Associate degree or equivalent business experience required
- Knowledge of benefits and benefit language interpretation
- Experience with PERS/CCI and Drafting processes or tools
- Strong Microsoft Word formatting skills, including working with complex document structures and templates
- Experience supporting or testing document assembly or publishing systems
- Familiarity with workflow, reporting, or business applications such as QuickBase or SharePoint
- Minimum of 2 years of relevant business, system support, or analytical experience preferred
- Bachelor's degree or equivalent work experience preferred