Senior Solutions Engineer

Lob is transforming the way businesses use direct mail by integrating technology into a traditionally manual channel. The Senior Solutions Engineer will partner with Account Executives to develop solutions that enhance customer success in direct mail programs, utilizing technical proficiency in APIs and software platforms.

Responsibilities:

• Serve as the technical counterparts to our selling teams and play a critical role in developing solutions for customers that allow them to be successful in their direct mail programs
• Partner with the Director of Solutions Engineering to define key success metrics for your role and how you will measure against them
• Shadow Solutions Engineers on calls and demos to learn sales strategies and positioning
• Dive right into our platform to learn about what makes our platform unique and why customers love our solutions
• Learn Lob’s go-to-market messaging, key differentiators, develop and personalize segment-specific value propositions
• Complete a mock discovery and demo to ensure comprehension
• Regularly meet with your Account Executives to define a relationship that ensures seamless communication and coordination on all net new business generation and expansion opportunities
• Begin to conduct demos on your own with minimal oversight
• Consult with prospects and customers to identify their business goals and objectives and translate their needs into actionable next steps
• Fully grasp the various use cases for direct mail
• Successfully position our solution against any number of competitors
• Become a Lob and direct mail expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers realize their full potential and accomplish their goals

Requirements:

• 3+ years of tech/SaaS experience in a Solutions Engineer role partnering with Account Executives, with a proven track record of consistent success, such as President's Club or over-achievement of goals
• Technical proficiency on APIs and third-party integrations
• Working knowledge of software platforms, including CRM, CDP or marketing automation tools
• Excellent communication and presentation skills with the ability to present to a variety of external audiences
• Flexibility: This is a 100% remote role, with expected travel of approximately 20-25%
• Experience presenting to Marketing and Technical Professionals including Directors/VPs of Marketing and CMOs
• Flexibility to work on multiple projects and simultaneously support the Sales team
• Understanding of all components of a software sales process
• Logistics or Direct Mail experience is a significant plus, though not mandatory