Key skills
Software Development Life CycleAgile/ScrumPublic CloudGCPAWSSystemsNetworkingKubernetesHelmGKEDockerArgoCDGitOpsDistributed SystemsPythonScripting LanguagesGoInfrastructure as CodeTerraformCI/CD ToolingGitLabJenkinsSpinnakerConfiguration ManagementAnsiblePuppetChefIncident ManagementSite Reliability EngineeringSIP TelephonyGolangAgileScrumSDLCCI/CDCommunication
About this role
Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. They are seeking a Platform Engineer to join their Cloud Operations team, focusing on shaping the infrastructure and tooling that powers their cloud contact center. The role involves designing and maintaining cloud infrastructure, driving automation initiatives, and collaborating with engineering teams to improve software delivery.
Responsibilities:
- Design, build, and maintain public and private cloud infrastructure with a focus on reliability, scalability, and developer productivity
- Build and maintain internal developer environment tooling, primarily in Go and Python, to accelerate engineering workflows and reduce friction across the SDLC
- Drive automation initiatives that improve availability, reduce toil, and increase operational efficiency across Five9’s cloud platform
- Collaborate with Engineering teams to deliver high-quality software in a fast-paced environment, contributing technical depth to architecture and implementation decisions
- Monitor production and development environments, proactively identifying and resolving issues before they impact customers
- Contribute to incident response, SRE practices, and continuous improvement efforts to lower MTTD and MTTR
- Help define and evolve the platform engineering roadmap as Five9 scales its infrastructure for the next phase of growth
Requirements:
- 4+ years of Software Development Life Cycle experience, preferably in Agile/Scrum environments
- 3+ years of public cloud experience (GCP or AWS)
- 3+ years of systems and networking experience
- Strong proficiency with Kubernetes, Helm, GKE, and Docker; experience with ArgoCD and GitOps workflows is essential
- Experience designing and operating large-scale distributed systems
- Proficiency in Python and/or other scripting languages; experience with Go (Golang) is a strong plus
- Infrastructure as Code experience with Terraform
- Experience with CI/CD tooling including GitLab, Jenkins, Spinnaker, or similar
- Familiarity with config management tools such as Ansible, Puppet, or Chef
- Experience with Incident Management processes and SRE best practices
- Demonstrated ability to independently scope, prioritize, and execute complex infrastructure projects with minimal oversight
- Strong verbal and written communication skills
- BS in Computer Science or equivalent experience
- Experience with SIP telephony (Freeswitch, Asterisk, Kamailio, WebRTC) is a plus