Senior Program Manager, Global Clinical Training and Programming (EMEA) - London

Spring Health is on a mission to revolutionize mental healthcare by removing barriers to access. The Senior Program Manager will develop and implement a global training and programming strategy, coordinate logistics for training, and ensure quality member experiences across diverse cultural and linguistic backgrounds.

Responsibilities:

• Serve as the primary Project Manager for Global (Non US) Clinical Training and Programming
• Serve as a SME on Global Clinical Training and Programming, including across time zones, cultures and languages
• Develop and implement a Global Clinical Training and Programming strategy that is sustainable for continued growth
• Coordinate logistics such as creating virtual events platforms, finding clinical providers, ensuring materials are prepared, tracking reporting and evaluation metrics
• Work closely with large Jumbo customers to consult on Training and Programming planning, including partnering with internal stakeholders to consult, manage and advise customers
• Work closely with the Global team regarding strategy and implementation
• Partner with US Program Managers to plan and coordinate training and programming
• Ensure we are measuring training and program effectiveness
• If possible, involved in some delivery and/or producing of events
• Will take a leadership role in planning for global programming related to events such as World Mental Health Day
• Develop and roll out a Global Training and Programming calendar, procedures and process to request and deliver clinical events globally
• Optimize efficiency for meeting customer needs related to Clinical Programming and Training
• Maintain customer satisfaction with training/programming as measured by average Kirkpatrick level 1 scores above 4.5 out of 5.0

Requirements:

• Clinical license or equivalent in your country
• 3-5 years of experience in facilitation and event planning
• Complete knowledge and understanding of the unique global challenges, potential solutions, and Clinical Training and Programming
• Work on problems of diverse scope where analysis of information requires evaluation of identifiable factors. Build solutions based on limited information and precedent and adapt existing approaches to resolve issues
• Enhance relationships with senior internal/external partners who are not familiar with the subject matter. Adapt style and messaging to varying audiences and often advise on difficult matters
• Complete knowledge of Program Management and data evaluation
• Complete knowledge of Google Suite, Zoom, and additional events platforms as needed
• Solid understanding of instructional design and content development, including strong working knowledge of Adult Learning Principles
• Knowledgeable about training evaluation techniques
• Communicate effectively with customers and fellow Spring team members