Senior Program Manager, Global Clinical Training and Programming (EMEA) - Geneva

Spring Health is on a mission to revolutionize mental healthcare by removing barriers to access. The Senior Program Manager, Clinical Training and Global Programming will develop strategies for global training, coordinate logistics, and ensure quality member experiences while collaborating with customers and internal teams.

Responsibilities:

• Serve as the primary Project Manager for Global (Non US) Clinical Training and Programming
• Serve as a SME on Global Clinical Training and Programming, including across time zones, cultures and languages
• Develop and implement a Global Clinical Training and Programming strategy that is sustainable for continued growth
• Coordinate logistics such as creating virtual events platforms, finding clinical providers, ensuring materials are prepared, tracking reporting and evaluation metrics
• Work closely with large Jumbo customers to consult on Training and Programming planning, including partnering with internal stakeholders to consult, manage and advise customers
• Work closely with the Global team regarding strategy and implementation
• Partner with US Program Managers to plan and coordinate training and programming
• Ensure we are measuring training and program effectiveness
• If possible, involved in some delivery and/or producing of events
• Will take a leadership role in planning for global programming related to events such as World Mental Health Day
• Develop and roll out a Global Training and Programming calendar, procedures and process to request and deliver clinical events globally
• Optimize efficiency for meeting customer needs related to Clinical Programming and Training
• Maintain customer satisfaction with training/programming as measured by average Kirkpatrick level 1 scores above 4.5 out of 5.0

Requirements:

• Clinical license or equivalent in your country
• 3-5 years of experience in facilitation and event planning
• Complete knowledge and understanding of the unique global challenges, potential solutions, and Clinical Training and Programming
• Work on problems of diverse scope where analysis of information requires evaluation of identifiable factors. Build solutions based on limited information and precedent and adapt existing approaches to resolve issues
• Enhance relationships with senior internal/external partners who are not familiar with the subject matter. Adapt style and messaging to varying audiences and often advise on difficult matters
• Complete knowledge of Program Management and data evaluation
• Complete knowledge of Google Suite, Zoom, and additional events platforms as needed
• Solid understanding of instructional design and content development, including strong working knowledge of Adult Learning Principles
• Knowledgeable about training evaluation techniques
• Communicate effectively with customers and fellow Spring team members