Customer Success Manager (Midwest)

McGraw Hill is a leading educational publisher committed to making a difference in the lives of educators and learners. They are seeking a Customer Success Manager to build relationships with internal teams and district partners, ensuring the success and growth of enterprise customer accounts through effective monitoring and support.

Responsibilities:

• Lead and coordinate territory calls, aligning internal account teams, tracking implementation, and using data to drive retention and growth
• Monitor account health by organizing bi-weekly At-Risk Action Plan calls and analyzing data to determine next steps for escalated accounts
• Partner cross-functionally with Sales and Professional Services to evaluate district data, identify risks, and take proactive action
• Drive renewal success by coordinating strategic account plans and mobilizing teams to mitigate risk and support expansion
• Collaborate regularly with Professional Services and district leadership to review usage, engagement, and success metrics, and identify opportunities
• Develop and deliver best practices, resources, and communication strategies to strengthen program adoption and integration within districts

Requirements:

• Bachelor's degree required (master's preferred)
• At least 5 years of sales and/or account management experience
• Proven experience managing complex, high-level customer success relationships
• Strong ability to manage renewals, including quotes, proposals, and identifying expansion opportunities
• Excellent communication, presentation, and facilitation skills with the ability to influence stakeholders
• Highly organized, adaptable, and capable of managing multiple priorities in dynamic environments
• Strong interpersonal and technical skills, including proficiency in MS Office, Salesforce, and willingness to travel as needed