Services Operations Analyst (Remote)

CrowdStrike is a global leader in cybersecurity, dedicated to stopping breaches with its advanced AI-native platform. The Services Operations Analyst will support the Professional Services team by developing proposals and statements of work, while also managing requests from sales and service delivery teams to enhance operational efficiency.

Responsibilities:

• Manage requests from Sales and Service delivery teams to develop Statements of Work and win new client business
• Support Services Delivery teams in project setup and/or wrap-up activities to aid in accurate resource planning, revenue forecasting and recognition, invoicing activities and engagement analytics
• Develop proposals and respond to client requests for proposals (RFPs), by researching and writing standard and customized proposals
• Work cross functionally with internal CrowdStrike Legal and Finance teams to maintain templates, repositories, and archives of Statements of Work (SOW) and other key sales documents
• May support process improvement efforts and system automation efforts within CrowdStrike’s Services business
• May support operational metrics tracking including but not limited to bookings, revenue, utilization, average deal size, average bill rates, cross-sell, repeat customer business, customer satisfaction/Net Promoter score, etc